Terms and Conditions
Welcome to The Driveway Detail, LLC (“The Driveway Detail”). We provide luxury auto detailing services in the Greater Atlanta area and are based in Marietta, GA. These Terms and Conditions govern your use of our services. By accessing or using our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our services.
1. Vehicle Condition and Prioritization
a. Inspection and Disclosure: Our paramount concern is the well-being of your vehicle and the application of proper detailing techniques. Upon arrival, we reserve the right to inspect your vehicle to confirm its condition and identify any issues that may affect the service. You must disclose any pre-existing damages—including scratches, dents, or other imperfections—that may be exacerbated during the detailing process.
b. We reserve the right to refuse service for any procedure that may potentially damage your vehicle. While we strive for the best possible outcome, we cannot guarantee restoration of your vehicle to a specific condition (e.g., “Showroom New”).
2. Health and Safety
a. You must inform us of any potential health or safety hazards within your vehicle (including, but not limited to, flammable materials, toxic substances, or structural issues) before service begins.
b. You assume responsibility for any health or safety issues arising from undisclosed hazards. If, upon arrival, your vehicle is determined to pose a risk, the full service fee will be charged regardless of whether the service is performed.
3. Preparation for Detailing
a. Please remove all personal items from your vehicle prior to service. The Driveway Detail is not liable for the loss or damage of personal belongings left in the vehicle.
b. A surcharge may be applied at our discretion for the removal of excessive personal items.
4. Appointment Arrival Policy
a. We strive to adhere to scheduled appointment times whether the service is provided at our facility or on-location.
b. A 15-minute grace period is allowed for each appointment. Failure to show or communicate within this timeframe will result in a $50 cancellation fee.
c. In the event of unforeseen delays on our part, we will notify you as promptly as possible.
5. Appointment Changes/Cancellations
a. A minimum of 48 hours’ notice is required for any appointment changes or cancellations.
b. For changes or cancellations made with at least 48 hours’ notice, no charges will be incurred. A hold may be placed on your credit/debit card for the full service amount 48 hours prior to the appointment, which will be released if proper notice is provided.
c. For changes with less than 48 hours’ notice, you may choose to:
• Reschedule the appointment at no additional cost;
• Cancel with a $50 fee; or
• Convert the appointment to a gift card for future use (gift card options may not apply to fleet or business vehicle bookings).
d. For premium services (e.g., ceramic coatings, paint correction, paint protection films, window tinting), cancellations made without the required notice may result in forfeiture of the deposit.
e. Multiple vehicle bookings may incur separate cancellation fees for each vehicle.
6. Appointment Deposits
A non-refundable deposit is required at the time of booking to secure your appointment. This deposit confirms your commitment and reserves our time exclusively for your service.
7. Appointment Pricing
a. Pricing is customized based on vehicle size, service package, and condition.
b. Additional charges may apply for conditions requiring extra labor or specialized treatment, such as excessive dirt, mud, pet hair, biohazards, mold, bodily fluids, excessive odors, pest infestations, tar, sap, industrial fallout, or excessive personal belongings.
c. Full payment is due upon completion of the service. We reserve the right to adjust the final price if additional labor and materials are required.
8. Payment
a. We accept cash and credit cards; payment is due upon service completion.
b. Payments made online will be processed post-service unless a deposit is required.
c. Late payments are subject to a 10% fee, which may be waived under certain conditions. Invoices not settled within 3 days past the due date may incur additional late fees. Additional fees apply for Non-Sufficient Funds (NSF) or returned payments.
d. Credit card transactions will be processed according to our standard payment procedures.
9. Photographs and Video
You consent to The Driveway Detail taking photographs or videos of your vehicle for marketing purposes. These materials will not be sold or provided to third parties.
10. Property Damage
a. You agree to indemnify The Driveway Detail against any liability arising from incidental damage not directly related to the services performed.
b. We assume no responsibility for property damage resulting from our detailing processes. Although we use environmentally conscious products, claims for property damage will not be accepted.
11. Damage and Accidents
a. For any issues not identified during the final inspection, you must contact us in writing within 24 hours for a potential follow-up service.
b. We are not liable for minor cosmetic damages post-detailing.
c. For significant damages resulting from gross negligence (i.e., actions or omissions that significantly deviate from standard industry practices), we will coordinate repairs through an approved vendor.
12. Right to Refuse or Cancel Service
a. We reserve the right to refuse, cancel, or terminate a service at any time, for any reason, without explanation.
b. In such cases, we will notify you as promptly as possible.
13. Indemnification
By using our services, you agree to indemnify and hold harmless The Driveway Detail, LLC from any liabilities, costs, or expenses arising from the services provided, including but not limited to property damage or personal injury incurred during the service.
14. Privacy Policy
a. We collect and store personal information—including names, contact details, payment information, and images/videos of vehicles—solely for the purpose of providing and improving our services.
b. Your personal information is kept confidential and used in accordance with our Privacy Policy, which is available upon request or on our website.
c. By using our services, you consent to the collection and use of your information as described.
15. Governing Law and Jurisdiction
a. These Terms shall be governed by and construed in accordance with the laws of the State of Georgia.
b. Any disputes arising out of or in connection with these Terms shall be resolved in the appropriate courts located in Cobb County, Georgia, or in another jurisdiction mutually agreed upon by the parties.
16. Dispute Resolution/Arbitration
a. Prior to initiating any legal action, both parties agree to attempt in good faith to resolve any dispute through informal negotiations.
b. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will be conducted in Cobb County, Georgia.
c. Each party shall bear its own costs associated with arbitration unless otherwise determined by the arbitrator.
17. Notice Clause
a. Any notices or communications required or permitted under these Terms must be in writing and delivered via email or postal mail to the addresses provided by you and The Driveway Detail.
b. Notices will be deemed effective upon receipt.
18. No Waiver
a. The failure of The Driveway Detail to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
b. Any waiver must be in writing and signed by an authorized representative.
19. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent shall be null and void.
20. Amendment
a. We reserve the right to modify or amend these Terms at any time. Any changes will be posted on our website and will become effective upon posting.
b. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.
21. Limitation of Liability
a. In no event shall The Driveway Detail, LLC be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services.
b. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim, except in cases of gross negligence or willful misconduct.
22. Relationship of the Parties
Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and The Driveway Detail. Our relationship is solely that of an independent service provider.
23. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, or governmental actions.
24. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
25. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and The Driveway Detail, LLC regarding the use of our services, superseding all prior agreements and understandings.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you have any questions or need further clarification, please contact us at contactus@thedrivewaydetail.com
