Terms and Conditions:
Welcome to The Driveway Detail, LLC. These terms and conditions outline the rules and regulations for the use of our services. By accessing and using our services, you accept these terms and conditions in full. If you do not accept all of the terms and conditions stated on this page, please do not continue to use The Driveway Detail’s services.
Vehicle Condition and Prioritization:
Our paramount concern is the well-being of your vehicle and the application of proper detailing techniques. We reserve the right to refuse service for any procedure that may potentially damage your vehicle. You are required to inform us of any pre-existing conditions that may affect the service’s completion. While we strive to achieve the best possible outcome, we cannot guarantee the restoration of your vehicle to a specific condition, such as ‘Showroom New.’
Health and Safety:
You must inform us of any potential health or safety hazards within your vehicle before service begins. You will bear responsibility for any health or safety issues that arise due to undisclosed hazards. Should we determine upon arrival that your vehicle poses a health or safety risk, the full service fee will be charged regardless of whether the service is performed.
Preparation for Detailing:
Please remove all personal items from your vehicle prior to the detailing service. The Driveway Detail, LLC is not liable for loss or damage to personal belongings left in the vehicle. A surcharge may be applied for the removal of excessive personal items at our discretion.
Appointment Arrival Policy:
We aim to adhere to scheduled appointment times, but unforeseen circumstances may cause delays. A 15-minute grace period is allowed for each appointment. Failure to show or communicate within this timeframe will incur a $50 cancellation fee.
Appointment Changes/Cancellations:
To ensure optimal service and availability for all clients, we require a minimum of 48 hours’ notice for any appointment changes or cancellations. Changes or cancellations made with at least 48 hours’ notice will not incur any charges. A hold may be placed on the provided credit/debit card for the full service amount 48 hours prior to the appointment. Multiple vehicle bookings may incur separate cancellation fees for each vehicle. For changes with less than 48 hours’ notice, clients have the following options: rescheduling the appointment at no additional cost, cancelling with a $50 cancellation fee applied to the invoice, or converting the appointment to a gift card for future use. Please note that the gift card option may not be available for fleet or business vehicle bookings. For premium services, including ceramic coatings, paint correction, paint protection films, and window tinting, cancellations made without the required notice may result in the forfeiture of the deposit.
Appointment Deposits:
A non-refundable deposit is required at the time of booking to secure your appointment. This deposit confirms your commitment and secures our time exclusively for your service.
Appointment Pricing:
Our pricing is customized based on vehicle size, chosen service package, and condition. Additional charges may apply for specific conditions. Full payment is due upon completion of services.
Payment:
We accept cash and credit cards, with payment due upon service completion. Payments made online will be processed post-service, unless a deposit is required. Late payments are subject to a 10% fee, which may be waived under certain conditions. Unpaid invoices will incur a late penalty if not settled within 3 days past the due date. Additional fees apply for Non-Sufficient Funds or Returned Payments.
Photographs and Video:
You consent to The Driveway Detail, LLC taking photographs or videos of your vehicle for marketing purposes. These materials will not be sold or given to third parties.
Property Damage:
You agree to indemnify The Driveway Detail, LLC against any liability arising from incidental damage not related to the services performed. We assume no responsibility for property damage resulting from our detailing processes. While we are committed to using environmentally conscious products, claims for property damage will not be accepted.
Damage and Accidents:
For any issues not identified during the final inspection, you must contact us within 24 hours for a potential follow-up service. We are not liable for minor cosmetic damages post-detailing. For significant damages due to gross negligence, we will coordinate repair through an approved vendor.
Indemnification:
By using The Driveway Detail, LLC’s services, you agree to indemnify and hold us harmless against any liabilities, costs, or expenses arising from the services provided or any subsequent injuries.
These terms and conditions form the entire agreement between The Driveway Detail, LLC and you in relation to your use of our service, superseding all prior agreements and understandings.
