Updated on (07-02-2026)
BOBBITT AUTO DETAILING LLC
COMBINED SERVICE, RISK, PAYMENT, INSPECTION, AUTHORIZATION, INDEMNITY, AND RELEASE AGREEMENT
This Agreement is between Bobbitt Auto Detailing LLC (“we” or “us”) and the undersigned client (“you” or “Client”) for all detailing, polishing/paint correction, ceramic coatings, pick‑up/delivery, and related services performed on the vehicle listed below.
By booking, paying a deposit, leaving your vehicle with us, or signing below, you confirm that you have read and understand this Agreement and that you agree to it. You also understand this is a legal release of liability and that by signing you are giving up certain rights to sue us for ordinary negligence related to the risks described here, to the fullest extent allowed by North Carolina law.
1. WHAT “VEHICLE” MEANS IN THIS AGREEMENT
1.1 Definition of “Vehicle”
When we say “vehicle” in this Agreement, we mean every exterior and interior part, system, and component, including, but not limited to:
1.2 Exterior Components
Exterior: paint, clear coat, primer, body panels, bumpers, trim, moldings, glass, mirrors, lights, wheels, tires, brake components, calipers, wheel wells, decals, vinyl, stickers, pin striping, badges, emblems, plastics, rubber seals, and weatherstripping.
1.3 Interior Components
Interior: leather and all other upholstery, carpets, floor mats, headliner, interior glass and mirrors, dashboard, console, door panels, seat belts, steering wheel, gear selector, interior trim, vents, switches, buttons, infotainment and navigation systems, audio systems, touchscreens, gauge clusters, instrument panels, electronic controls, interior lights, and any other mechanical, electrical, or cosmetic parts inside the vehicle.
1.4 Scope of Agreement
This Agreement applies to the entire vehicle, not just the paint or interior.
2. VEHICLE CONDITION, ASSUMPTION OF RISK & GENERAL LIABILITY
2.1 Pre‑Existing Conditions
You understand your vehicle may already have wear, damage, prior repairs, or fragile materials, including, but not limited to, scratches, dents, chips, swirl marks, staining, fading, loose trim, failing adhesives, fragile plastics, damaged electronics, or weakened interior parts. We are not responsible for finding every existing issue before we start.
2.2 Risks of Detailing Services
Our services—including, but not limited to, interior and exterior cleaning, vacuuming, shampooing/extraction, steam cleaning, headliner cleaning, pet hair removal, engine bay cleaning, polishing/paint correction, ceramic coatings, touch‑up paint, decal/film/adhesive removal, tar and road paint removal, water spot removal, headlight and trim restoration, stain and odor removal, and similar processes—can reveal or worsen problems in damaged or weak materials anywhere on the vehicle.
2.3 Assumption of Risk (Whole Vehicle)
You understand that our services have inherent risks to your entire vehicle, including, but not limited to, all parts and systems described in Section 1. These risks include, but are not limited to, clear‑coat failure; visible sanding marks; trim staining or hazing; damage to decals, vinyl, stickers, or pin striping; failure of old or brittle parts; glass or plastic scratching; and issues with mechanical or electronic components that were already weak or previously repaired.
2.4 Acceptance of Risk
You voluntarily accept these risks and agree that any damage, malfunction, staining, discoloration, failure, or loss affecting any part of your vehicle from normal, careful performance of our services is your responsibility, not ours. You are choosing to have this work done knowing these risks exist.
2.5 Release of Liability (Ordinary Negligence)
In exchange for our services, you release and agree not to sue Bobbitt Auto Detailing LLC, its owners, employees, and contractors for any claims, losses, or damages related to the specific activities and risks described in this Agreement, including, but not limited to, claims caused in whole or in part by our ordinary negligence. This release covers all parts and systems of your vehicle as defined in Section 1. It does not cover gross negligence or intentional misconduct.
2.6 Excluded Causes of Damage
We are not liable for damage, changes in appearance, or material failure caused by:
Pre‑existing damage or prior repairs
Aged, brittle, or deteriorated materials
Previously repainted, wrapped, coated, or modified surfaces
Adhesive failure, staining, discoloration, electrical issues, or clear‑coat failure
Normal risks associated with professional detailing methods
2.7 Existing Damage
If damage already exists, you agree we are not responsible for any additional damage that occurs during or after service when we use normal, professional methods.
2.8 Limitation of Liability
If we are ever found legally responsible for damage we caused through gross negligence during your service, our total liability will not exceed what you paid for that specific service on that vehicle. You agree this limit is fair based on the nature of our work, the risks involved, and the price you pay. We are not liable for loss of use, rental car costs, lost income, diminished value, or any indirect, special, incidental, or consequential damages, except as required by law.
3. PHOTO & VIDEO DOCUMENTATION
3.1 Authorization to Document
You give us permission to take photos and videos of your vehicle before, during, and after service to document its condition and the work performed. These images may show, including, but not limited to, pre‑existing damage, progress, and final results. You agree that we may store these images and use them:
As part of your service record
As evidence of condition if there is any dispute
For internal training and quality control
3.2 Public Use & Privacy
We will not use images showing your license plate or personal identity in public advertising without your consent.
4. PERSONAL BELONGINGS & CHILD SAFETY SEATS
4.1 Personal Belongings
You must remove all personal belongings, valuables, cash, firearms, sensitive documents, electronics, and other items from your vehicle before service. We are not responsible for loss, damage, or theft of any belongings left in or on the vehicle.
4.2 Child Safety Seats
For safety and liability reasons, we do not clean, remove, reinstall, or service child safety seats, booster seats, or related restraint systems. You are solely responsible for proper installation and sanitation of any child restraints.
5. CHEMICAL & FRAGRANCE SENSITIVITY
5.1 Disclosure of Sensitivities & Release
You agree to tell us before service if you or any regular occupants (including, but not limited to, children or animals) have chemical allergies, fragrance sensitivities, respiratory issues, or other health concerns. If you do not disclose this, you release us from liability for any reactions or sensitivities to products used during the detailing process.
6. BATTERIES & ELECTRICAL SYSTEM
6.1 Battery & Electrical Risks
You understand weak, aging, or previously discharged batteries may fail during or after service. Detailing can require doors to stay open, interior lights or electronics to be on, and the vehicle to be started and moved.
6.2 Battery & Electrical Liability
We are not responsible for dead or weak batteries, charging system failures, alternator issues, pre‑existing electrical problems, or vehicles that fail to start due to battery or electrical condition. If your vehicle needs a jump‑start or external charging because of a weak or failing battery, you agree we are not liable for replacement, towing, or related costs.
7. CERAMIC COATING & MACHINE POLISHING / PAINT CORRECTION
7.1 Paint Condition & Thin Clear Coat
You understand your paint and clear coat may already have damage or weak spots from, including, but not limited to, scratches, swirls, chips, sanding marks, repaints, clear‑coat failure, oxidation, or prior polishing and bodywork. Edges, body lines, older panels, and repainted areas can be especially thin or fragile. We are not responsible for discovering every hidden defect before we begin.
7.2 Risk of Burn‑Through & Paint Damage
Machine polishing and correction remove a small amount of clear coat. Even with proper tools and techniques, thin or weak paint can fail, including clear‑coat failure or “burn‑through,” especially on compromised areas. You understand and accept this risk and still authorize us to proceed.
7.3 Correction Limits & Our Discretion
You authorize us to machine polish and correct your paint to improve its appearance, understanding that some clear coat will be removed and that some deeper defects cannot be safely removed. Thin, repainted, or previously corrected areas are more likely to fail during or after service.
You agree we may, at our sole discretion, reduce the level of correction, leave some defects in place, or stop work on certain panels if we believe continuing would risk damage. We are not responsible if some defects remain or if the finish is not perfectly uniform, and any discount, adjustment, or extra work in these situations is optional, not required.
7.4 No Guarantee of Perfection or Hidden Defects
You understand paint correction and ceramic coatings are improvement services, not perfection services. We do not guarantee removal of every swirl, scratch, water spot, etch, or defect, or a brand‑new or flawless finish. Any percentages or descriptions of expected improvement are estimates only, not guarantees, and being unhappy with the result alone does not mean the work was done improperly.
You also understand we cannot see or guarantee against hidden defects that already exist in your vehicle, especially on older, repainted, modified, or heavily used vehicles. We do not promise that hidden problems will not appear later, and we are not liable when existing or latent issues become visible after proper detailing, correction, or coating.
7.5 Ceramic Coating Limits & Care
You understand ceramic coatings and similar products improve gloss and make washing easier and add a layer of protection, but are not scratch‑proof, chip‑proof, or damage‑proof, and do not prevent all water spots, bugs, bird droppings, sap, or chemical stains.
Coating life and performance depend on how the vehicle is washed, maintained, driven, and stored. Automatic car washes, harsh chemicals, poor tools, and neglect can shorten coating life or cause damage. We are not responsible for reduced coating performance or damage caused by improper or lack of aftercare once the vehicle leaves our possession.
7.6 Hidden Defects, Trim, Pinstriping, Decals & Other Parts
Detailing, polishing, decontamination, and coatings can reveal or worsen hidden issues such as, including, but not limited to, old repairs, filler, overspray, deep scratches, blends, or clear‑coat failure that were not visible before we started.
Plastic trim, decals, badges, rubber seals, vinyl graphics, painted or tape pin striping, and other old or brittle parts may stain, haze, peel, crack, lift, fade, or fail when they are taped, cleaned, clayed, polished, or coated. This includes, but is not limited to, pin striping or striping tape becoming damaged, peeled, cracked, faded, discolored, or partially removed during any washing, cleaning, polishing, paint correction, ceramic coating, decontamination, or other services we perform.
Glass, mirrors, lights, and wheels may have permanent defects that cannot be removed, and loose or poorly installed aftermarket parts may lift or fail. We are not responsible for failure, lifting, discoloration, or removal of any pre‑existing, damaged, weak, or poorly installed trim, pinstriping, decals, vinyl, or other parts during normal, careful detailing, polishing, correction, or coating.
7.7 Batteries & Electronics During Polishing/Coating
Polishing and coating may require the vehicle to be moved and doors or trunk left open, which can drain weak batteries and affect electronics. We are not responsible for, including, but not limited to, dead or weak batteries, charging system failures, alternator issues, module problems, or vehicles that fail to start due to battery or electrical condition while we are performing these services. If a jump‑start or charging is needed, you agree we are not liable for battery replacement, towing, or related costs.
7.8 Your Responsibilities
You agree to follow all aftercare and maintenance instructions we provide for polishing and coatings, and to keep proof (such as receipts) if other professionals maintain the vehicle. If you think there is an issue with the work, you agree to notify us in writing within a reasonable time and to allow us a fair chance to inspect the vehicle and, if appropriate, correct or repair the issue before seeking outside repair, filing a chargeback, posting negative public statements, or starting any legal claim.
If you do not follow aftercare, cannot show proof of proper maintenance when requested, or do not give us an opportunity to inspect and address concerns, any remedy available to you may be limited or completely void.
7.9 Limitation of Liability & No Refunds on Correction/Coating
You agree we are not responsible for clear‑coat failure, burn‑through, edge wear, or other paint damage on thin, weak, repainted, previously corrected, or unknown surfaces when we use normal professional methods.
If we are ever found legally responsible for damage directly caused by our gross negligence during polishing or coating, our maximum total liability is limited to what you paid for that specific polishing/coating service on that vehicle. We will choose the repair method and approve any body shop or vendor before reimbursement. We are not liable for loss of use, rental car costs, lost income, diminished value, or other indirect or special damages.
You understand that paint correction and ceramic coating are custom, labor‑intensive services and agree there are no refunds or chargebacks once work has begun, as long as we perform the work in a professional manner consistent with this Agreement.
8. INDEMNITY & HOLD HARMLESS
8.1 Indemnity, Defense & Hold Harmless
You agree to indemnify, defend, and hold us harmless from any claims, losses, damages, costs, or attorney fees arising from, including, but not limited to: (a) your breach of this Agreement; (b) your failure to follow our aftercare instructions; (c) pre‑existing conditions or defects in your vehicle; or (d) any claim by a third party (including the vehicle’s owner, lienholder, or passengers) related to the services we perform, except where caused by our gross negligence or intentional misconduct.
8.2 Survival of Obligations
This duty to indemnify and hold harmless continues even after the services are complete and this Agreement otherwise ends, to the fullest extent allowed by North Carolina law.
9. ESTIMATES, DEPOSITS & PRICE CHANGES
9.1 Estimates
Any price we give before inspecting your vehicle in person is an estimate, not a guaranteed final price. This includes, but is not limited to, prices or ranges given by phone, text, online, or on any invoice used to collect a deposit.
9.2 Condition‑Based Price & Time Changes
The actual price and time may change if your vehicle is dirtier, more damaged, has more pet hair, stains, contamination, or modifications than disclosed, or if the materials (like certain carpets or fabrics) hold dirt and hair in a way that makes them significantly harder and slower to clean. The price and time may also change if we find extra issues while working that take more time or require additional services to do the job correctly.
9.3 Approval of Updated Price or Time
If we believe the price or time needs to increase in a meaningful way, we will stop, explain what we see, give you an updated price or range, and ask if you want us to continue. By booking, paying a deposit, leaving the vehicle with us, or approving an updated price, you agree the final price may change based on actual condition and time required and that you will pay the final approved amount shown on your invoice.
9.4 Declining Additional Work
If you decide not to approve extra time or services, we may stop the job at a safe point, charge for the work already done, and the results may not match your original expectations.
10. AUTHORIZATION, PICK‑UP, DELIVERY & ROAD USE (NC & VA)
10.1 Possession, Movement & Road‑Use Authorization
By signing this Agreement, booking an appointment, paying a deposit, requesting or accepting pick‑up/delivery, or dropping off/leaving your vehicle with us, you authorize Bobbitt Auto Detailing LLC and its employees to take possession of, move, start, drive, and reposition your vehicle on or near the service location and on public streets and highways in North Carolina and Virginia as reasonably necessary for, including, but not limited to, pick‑up, delivery, testing, and agreed‑upon services.
10.2 Service Authorization
Pick‑up and delivery are provided only as a convenience with your detailing services. You authorize us to perform any services, packages, and upgrades listed in this Agreement and in your service confirmation text message, including, but not limited to, any additional services confirmed in writing, by phone, or by text before or after work begins.
10.3 Authority to Bind the Owner
You confirm you are the owner or an authorized agent of the owner with legal authority to approve services, pick‑up/delivery, and all charges, and that you can bind the owner to this Agreement. If you are not the owner, you personally guarantee you had such authority and that all charges will be paid.
10.4 Vehicle Drivability & Required Disclosures
You must tell us if the vehicle is not drivable, has mechanical or electrical issues, or requires special equipment to move. If you do not disclose this, you agree we are not liable for damage resulting from reasonable attempts to move, drive, or perform services on the vehicle.
10.5 Incidental Driving
If we drive your vehicle for pick‑up, delivery, testing, or moving it on or near the service location, you understand we are not a professional auto transport or carrier and that any driving is incidental to the detailing services.
10.6 Accidents, Insurance & Related Damages
If an accident occurs and we are not at fault (as determined by law enforcement, insurance, or a court), we are not liable for the damage, and you agree to pursue claims against the at‑fault driver or their insurer. If we are at fault for an accident while driving your vehicle in the course of business in North Carolina or Virginia, our liability is limited to what is paid, if anything, under our applicable business auto and/or garage keepers insurance for damage to your vehicle, subject to that policy’s terms, conditions, and limits. We are not liable for consequential, indirect, or incidental damages such as, including, but not limited to, lost wages, rental car costs, roadside assistance, or inconvenience, except as required by law.
11. MECHANIC’S LIEN, POSSESSION & ENFORCEMENT
11.1 Possession & Lien Rights
Until all charges are paid in full, we may keep possession of your vehicle and assert any mechanic’s lien or storage lien rights available under North Carolina law, including, but not limited to, reporting the vehicle as unclaimed and following DMV procedures. You agree to pay all service and lawful storage fees before the vehicle is released.
11.2 Enforcement & Collection Remedies
This payment and lien Agreement is binding, irrevocable, and enforceable. We reserve all rights, including, but not limited to, filing a mechanic’s lien or using other lawful collection remedies where permitted by North Carolina law.
12. PAYMENT TERMS, NO CHARGEBACKS & ATTORNEY FEES
12.1 Payment Terms
By signing this Agreement, you agree to pay the exact service price stated in your service confirmation text message(s) and any future text messages or invoices attached to any future appointments, with full payment due within 24 hours of job completion. There are no refunds, changes, chargebacks, or disputes that pause your obligation to pay.
12.2 Late Fees, Attorney Fees & Collection Costs
Late payments automatically incur a 1% monthly fee on the unpaid balance plus a $50 administrative fee per late payment period, along with all reasonable collection costs, including attorney fees. If we must hire a collection agency or attorney to enforce this Agreement because of your breach (including, but not limited to, non‑payment, chargebacks, or violation of the dispute resolution terms), you agree to pay our reasonable attorney fees and collection costs to the extent allowed by law.
12.3 Payment Authorization, Collections & Venue
You authorize Bobbitt Auto Detailing LLC to charge any card on file after 24 hours and to pursue collections under North Carolina law with Surry County as the agreed venue. You give express written authorization for us to process payment with any method you provide and agree not to initiate chargebacks or payment disputes.
12.4 Personal Guarantee
If you are not the vehicle owner, you personally guarantee payment on behalf of the owner.
13. FINAL INSPECTION & ACCEPTANCE OF WORK
13.1 Right to Inspect
At pick‑up or delivery, you have the right to inspect your vehicle with us and point out any concerns before leaving. We encourage you to take your time and look over the exterior and interior.
13.2 Acceptance of Visible Condition
Once you sign the invoice or release paperwork, or once you leave the premises or accept delivery of the vehicle, you agree that the work is accepted as completed and that the visible condition of the vehicle at that time is acceptable, except for issues you have documented in writing with us during that inspection. Later complaints about visible issues may be treated as, including, but not limited to, normal wear, new damage, or latent defects rather than work errors.
13.3 Prompt Notice of Concerns
This does not change your ability to contact us promptly about any concerns, but it does confirm that the visible condition at release was reviewed and accepted.
14. DISPUTE RESOLUTION, GOVERNING LAW, SCOPE & SEVERABILITY
14.1 Mediation, Arbitration & Waivers
Any dispute arising from this Agreement will first be mediated in good faith. If mediation does not resolve it, the dispute will be decided by binding arbitration under North Carolina law in Surry County, and the prevailing party may recover reasonable attorney fees and costs. You waive your right to a jury trial and to participate in any class action related to this Agreement.
14.2 Governing Law & Scope
This Agreement is governed by the laws of the State of North Carolina, even if services or vehicle operation occur in Virginia. The waiver of liability, assumption of risk, indemnity, limitation of liability, and related provisions are intended to be as broad and inclusive as permitted by North Carolina law, and if any part is held invalid, the rest will remain in full force and effect.
14.3 Severability
If any provision of this Agreement is found unenforceable, all other provisions remain effective.
14.4 Entire Agreement & Controlling Terms
This Agreement, together with your service confirmation text message(s), is the entire agreement between you and Bobbitt Auto Detailing LLC and replaces any prior verbal or written communications about these services. If there is any conflict between this Agreement and any other document, the limitation, waiver, or protection most favorable to Bobbitt Auto Detailing LLC will control for all services on this vehicle.
14.5 Current & Future Services
This acknowledgement and release of liability applies to all current and future services we perform on this vehicle, unless replaced by a newer written Agreement or revoked in writing by either party.
15. NO OTHER PROMISES (NON‑RELIANCE)
15.1 Written Terms Control
You confirm that you are not relying on any promises, statements, estimates, or representations that are not written in this Agreement or your service confirmation text. If anyone from Bobbitt Auto Detailing LLC said something different from this Agreement, you agree that this written Agreement still controls.
16. VOLUNTARY PARTICIPATION & ACKNOWLEDGEMENT
16.1 Voluntary Participation
You understand that detailing, paint correction, and ceramic coating are optional services and that you could choose another provider or decline services altogether. You had enough time to read this Agreement, ask questions, and decide whether to sign before work begins, and you sign it voluntarily and without pressure.
16.2 Acknowledgement of Rights & Receipt
You acknowledge receiving or being offered a copy of this signed Agreement for your records. You understand that by signing, you are giving up substantial legal rights, including, but not limited to, the right to sue Bobbitt Auto Detailing LLC for ordinary negligence related to the specific activities and risks described in this Agreement, to the maximum extent allowed by North Carolina law.
17. CLIENT ACKNOWLEDGEMENT & SIGNATURE
17.1 Client Confirmation & Agreement
By signing below, you confirm that you have read and understood this Combined Service, Risk, Payment, Inspection, Authorization, Indemnity, and Release Agreement, had the chance to ask questions, and freely agree to all of its terms. You acknowledge that the risks described in this Agreement have been explained to you, that you accept those risks, and that no verbal promises or guarantees different from this written Agreement have been made by Bobbitt Auto Detailing LLC or its staff.