Bobbitt Auto Detailing LLC – Terms of Service
This is a legal agreement.
By booking, signing, or paying this invoice or deposit, you (“you,” “Client”) agree to these Terms.
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1. SERVICES:
We provide auto detailing, paint correction, and ceramic coating services. Your invoice shows exactly what you are buying. Read it before we start and tell us if anything is wrong or unclear.
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2. YOUR VEHICLE'S CONDITION:
You promise your vehicle is safe to move and work on (brakes, no major leaks, battery strong enough to start and move seats/windows). You must tell us about known problems, including dead or weak battery, stuck trunk, windows that do not roll down, leaks, electrical issues, warning lights, or electronics that act up.
We are not responsible for any pre‑existing damage or defects, even if they are easier to see after cleaning or polishing. This includes scratches, dents, rock chips, swirl marks, clear coat failure, peeling paint, oxidation, stains, odors, wear and tear, rust, prior repairs, and mechanical or electrical problems of any kind. That specifically covers radios, speakers, touchscreens, infotainment, cameras, sensors, alarms, key fobs, power seats, power locks, power mirrors, power windows, sunroofs, convertible tops, climate controls, seat heaters/coolers, interior lights, wiring, modules, and any other electrical or electronic parts. We may take photos or video of your vehicle before, during, and after service.
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3. SAFETY, PERSONAL ITEMS AND LOCATION:
Tell us if there are dangerous items or substances in or around the vehicle (needles, drugs, bodily fluids, gasoline, chemicals, etc.). You are responsible for any health or safety issues from these items.
We may refuse or stop service any time if the vehicle or location is unsafe, unsanitary, illegal to work at, or a risk to our staff. If we arrive and cannot safely work on the vehicle (no access, no‑show, unsafe or banned location), we may charge up to the full scheduled price. These Terms apply whether we work at our shop or at a mobile location you choose (home, work, or other site), and you are responsible for making sure we have permission to work there.
Personal belongings and valuables – You must remove all personal belongings and valuables from the vehicle before your appointment. This includes, without limitation, cash, coins, credit or debit cards, checks, wallets, purses, jewelry, watches, phones, laptops, tablets, keys, garage remotes, firearms, medications, paperwork, and any other personal property. We are not responsible for loss of, theft of, or damage to any personal items left in or on the vehicle or at the location where we are working, even if we know they are there. If we find items while working, we will do our best to place them in a visible or reasonably safe spot inside the vehicle.
For safety and liability reasons, we do not remove or install child seats or custom equipment (seat covers, subwoofers, pet barriers, light bars, etc.). If you want us to clean under or around them, you must remove them before your appointment. You allow us to gently move light items only when absolutely necessary.
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4. RESULTS AND LIMITS:
We use professional products and techniques and do not knowingly perform services likely to harm your vehicle. But detailing has limits. Some stains, odors, pet hair, smoke smells, water spots, etching, scratches, and damage are permanent or may require body shop or upholstery work.
Mechanical and electrical issues can show up or get worse simply because the vehicle is being moved, adjusted, or cleaned. You agree we are not responsible for mechanical or electrical failures that occur before, during, or after our services, unless directly caused by our gross negligence or intentional misconduct.
We do not promise to remove every defect or to make your vehicle “brand new” or “showroom.” Different paints, clear coats, leathers, plastics, fabrics, and electronics react differently to cleaning, polishing, moisture, and temperature changes.
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5. PAINT CORRECTION AND CERAMIC COATINGS:
Paint correction removes a small amount of clear coat and carries risk, especially on older, thin, repainted, or failing paint. By approving paint correction, you accept this risk.
Ceramic coatings and other protection improve gloss, add protection, and make washing easier, but they are not scratch‑proof, chip‑proof, or damage‑proof and do not stop all water spots, bird or bug marks, or environmental damage. Coating life and performance depend on how you wash and care for the vehicle and how you drive and store it. We are not responsible for reduced performance from poor washing, automatic washes, harsh chemicals, neglect, or unusual conditions.
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6. PRICING, DEPOSITS, EXTRAS AND PAYMENT:
Prices are based on vehicle size, package, and condition. Extra charges may apply for heavy stains, extreme pet hair, lots of trash or debris, or extra steam cleaning; we will do our best to explain these charges in advance.
To reserve your appointment, we may require a deposit at the time of booking. Your deposit is refundable if you contact Bobbitt Auto Detailing at least 72 hours before your appointment time to cancel or reschedule. When we receive at least 72 hours’ notice, we will refund your deposit, minus any nonrefundable payment processing fees that were charged to Bobbitt Auto Detailing LLC at the time of booking, as allowed by applicable law and our payment processors’ rules. If you cancel with less than 72 hours’ notice, arrive more than 15 minutes late, do not show up, or we do not have access to the vehicle, your deposit may be forfeited.
Payment of any remaining balance is due when work is finished, unless we agree otherwise in writing. We may pre‑authorize your card or require additional deposits for large or multi‑day jobs. We accept cash, major credit/debit cards, CashApp, and checks. Returned payments, chargebacks, or NSF items may incur extra fees and may be sent to collections if unpaid.
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7. APPOINTMENTS AND CANCELLATIONS:
We schedule time just for your vehicle. Please be on time. We usually hold your appointment for up to 1 hour; if you are running late, call us so we can try to work with you.
We require at least 72 hours’ advance notice to change or cancel an appointment. Late changes, late cancellations, no‑shows, lack of access to the vehicle, or unsafe conditions may result in a cancellation fee, up to the full scheduled price per vehicle. For multi‑vehicle bookings, a fee can apply to each vehicle. In some cases, at our discretion, we may let you reschedule, pay a reduced fee, or convert your booking to a gift card.
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8. DAMAGE, RISK AND INDEMNITY:
Minor cosmetic effects from normal, careful detailing (for example, revealing existing defects or weaknesses in old or failing materials) are not reimbursable. Mechanical or electrical issues that show up while your vehicle is with us, but are not directly caused by our gross negligence or intentional misconduct, are also not reimbursable.
If major damage is caused directly by our gross negligence or intentional misconduct, we will choose the repair method and approve the body shop or vendor before any reimbursement.
You agree to release, defend, and hold harmless Bobbitt Auto Detailing LLC, its owners, employees, contractors, and affiliates from any and all claims, demands, actions, losses, costs, damages, and expenses (including attorney fees and court costs) that arise out of or relate to our services, your vehicle, the location where we work, or your breach of these Terms, except for damage caused by our gross negligence or intentional misconduct. You understand detailing work carries some risk to property, including electrical and electronic systems, and you accept this risk.
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9. LIMITATION OF LIABILITY:
Our total liability to you for anything related to our services is limited. If we are ever found legally responsible to you for money damages of any kind, our maximum total liability will not be more than the amount you actually paid us for the specific service or appointment involved in that claim. This limit applies no matter what the legal theory is (contract, negligence, or any other claim).
We are not responsible for any special, indirect, incidental, or consequential damages. This includes lost time, lost income, rental car costs, loss of use of your vehicle, reduced resale value, emotional distress, or similar losses, even if you tell us about them in advance.
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10. SATISFACTION AND COMPLAINTS:
When you pick up the vehicle, you will have a chance to check our work. If something is not right, you must tell us immediately so we can try to fix it.
If you notice an issue after you leave, you must contact us within 24 hours. If needed, we may schedule a touch‑up within 5 days. We do not give cash refunds once the vehicle has been released and paid for, but we may, at our discretion, offer a re‑clean or partial re‑service. Any claim or lawsuit against Bobbitt Auto Detailing LLC arising out of or related to our services must be started within one (1) year after the service date; after that, the claim is permanently barred.
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11. PHOTOS, VIDEOS, AND MARKETING:
We may take photos or video of your vehicle before, during, and after the detail for documentation, training, and marketing. We will not sell these images to third parties and will make reasonable efforts to hide license plates and personal details in public posts.
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12. TEXT MESSAGES (SMS):
By approving or paying this invoice or deposit, you agree that we may send you text messages about appointments, service updates, follow‑ups, and customer support. You can stop messages at any time by texting STOP, and we will confirm you are unsubscribed. For help, reply HELP or contact us. Carriers are not responsible for delayed or undelivered messages; your mobile provider may charge standard message and data rates; message frequency varies.
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13. REVIEWS AND FEEDBACK:
By scheduling, paying for, or authorizing any services with Bobbitt Auto Detailing LLC, you agree that if you have a problem with our work, you will first contact us, clearly explain the issue, and allow us a reasonable opportunity to inspect your vehicle and correct any issues. You also agree that you will not post or share a negative or critical review about that issue until after you have given us this reasonable opportunity to fix it for you. If we resolve the issue to your satisfaction, you agree to update or remove any negative review you previously posted about that specific issue. Nothing in these Terms limits your ability to share an honest opinion or review of our services. However, we reserve the right to take appropriate action, including legal action, in response to statements that are false, defamatory, harassing, or otherwise unlawful.
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14. LAW, DISPUTES AND FINAL TERMS:
These Terms, together with your estimate or invoice, are the entire agreement between you and Bobbitt Auto Detailing LLC. They replace any earlier promises or discussions.
This agreement is governed by the laws of the State of North Carolina, even if you live in another state or we perform mobile work outside our shop. Any dispute, claim, or lawsuit arising out of or related to our services or these Terms must be brought only in the state courts located in Surry County, North Carolina. You agree not to sue us anywhere else and waive any argument that another place is more convenient.
If a dispute arises, you agree to first contact us and give us a fair chance to inspect the vehicle and try in good faith to resolve the issue before starting any legal claim.
If there is any lawsuit or legal action between you and Bobbitt Auto Detailing LLC about our services or these Terms, the winning party (“prevailing party”) has the right to recover its reasonable attorneys’ fees, court costs, and expenses from the losing party, in addition to any other legal remedies.
By signing, booking, or paying (including electronically), you confirm you received these Terms before service, had the chance to read them and ask questions, and that you understand and agree to them for yourself and for anyone who owns or uses the vehicle, now and for any future services we provide unless we issue new Terms.
PRIVACY POLICY:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. A link to our privacy policy can be found here: https://orbisx.ca/app/privacy-policy/VSSLJ
TERMS AND CONDITIONS:
Product Description
By providing your mobile phone number, you consent to receive SMS messages from Bobbitt Auto Detailing related to appointment reminders and confirm their appointments with our company. We are trying to accomplish appointment confirmations and reminders to these recipients.
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Message Frequency (use whichever matches the submission in the registration form)
Message and Data Rates
Standard message and data rates may apply.
Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at [support contact information].
Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy and a link can be found here: https://orbisx.ca/app/privacy-policy/VSSLJ No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
PRIVACY POLICY:
Bobbitt Auto Detailing LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.