Terms, Conditions & Service Authorization
By scheduling an appointment, approving an estimate, electronically accepting this agreement, or authorizing Lundin’s Auto Spa Express to begin work, the customer acknowledges and agrees to the following terms and conditions.
Our Service Commitment
Lundin’s Auto Spa Express strives to provide a professional, stress-free detailing experience while treating every vehicle with reasonable care.
We will not knowingly perform a service that we believe is likely to cause unnecessary damage to a vehicle. Customers are responsible for informing us before service begins of any known mechanical, electrical, cosmetic, structural, or other issues that could affect the detailing process.
Examples may include a weak or dead battery, windows that do not operate properly, doors or trunks that do not open, loose trim, damaged switches, peeling materials, broken clips, aftermarket electronics, water leaks, or previously repaired components.
Lundin’s Auto Spa Express reserves the right to refuse or discontinue service if we believe a vehicle or condition presents an unreasonable risk to the vehicle, customer, or our business.
Health & Safety
Customers must notify Lundin’s Auto Spa Express before service if a vehicle contains or may contain hazardous, illegal, sharp, biological, or otherwise unsafe materials.
Examples include needles, bodily fluids, drugs, gasoline, chemicals, excessive mold, pests, or other hazardous substances.
Service may be refused or stopped if an unsafe condition is discovered. Additional cleaning or disposal charges may apply when appropriate.
The customer is responsible for disclosing known hazards before service begins.
Appointments, Cancellations & No-Shows
We understand that plans change and ask that customers contact us as soon as possible if an appointment needs to be canceled or rescheduled.
Customers who no-call/no-show for a scheduled appointment, repeatedly cancel, or repeatedly reschedule may be required to pay a $50 non-refundable booking deposit before another appointment will be reserved.
Certain specialty services, including ceramic coatings and other protective coating services, may also require a deposit at the time of booking.
Any required deposit and how it will be applied toward the final balance will be disclosed before the appointment is confirmed.
Pricing & Additional Labor
Pricing is based on vehicle size, selected service, vehicle condition, and the amount of labor reasonably required to complete the service.
Additional charges may apply when a vehicle requires substantially more time, products, or labor than normally included in the selected service. This may include excessive pet hair, excessive debris or trash, heavy staining, personal-item removal, unusual contamination, excessive soil or buildup, additional steam cleaning, excessive odor treatment, or other unusually labor-intensive conditions.
When practical, significant additional charges will be discussed with the customer before the additional work is performed.
Pre-Existing Damage, Wear & Vehicle Condition
Vehicles naturally experience wear, aging, deterioration, previous repairs, and material fatigue.
Customers agree to notify Lundin’s Auto Spa Express of any known damaged, loose, non-functioning, previously repaired, modified, fragile, or deteriorated areas before service begins.
Pre-existing conditions may include brittle or weakened plastic, loose trim or molding, broken or weakened clips, loose emblems, peeling or damaged leather, delaminating trim, damaged upholstery, deteriorated headliners, cracked panels, worn switches or buttons, damaged seals, previously repaired components, aftermarket accessories, deteriorated coatings, weakened wiring, electronics, or similar conditions.
Normal detailing processes may expose or worsen conditions that were already present but were not readily visible before service.
Lundin’s Auto Spa Express is not responsible for the failure, breakage, separation, peeling, cracking, or further deterioration of a component when the condition results from age, ordinary wear and tear, pre-existing damage, previous repairs, manufacturer defect, deterioration, or another condition unrelated to improper workmanship by Lundin’s Auto Spa Express.
We take reasonable care when working around fragile or questionable areas and may choose not to clean, remove, manipulate, or treat an area if we believe doing so could cause damage.
If damage is caused directly by our workmanship, please notify us promptly so we can inspect the vehicle and work with you toward an appropriate resolution.
Detailing Results
Detailing results vary based on the age and condition of the vehicle, materials, previous maintenance, staining, contamination, oxidation, and previous damage.
Lundin’s Auto Spa Express does not guarantee that any vehicle can be restored to showroom-new condition.
Some stains, odors, scratches, oxidation, discoloration, etching, paint defects, or other conditions may be permanent or may require additional services beyond the service originally selected.
Personal Property
Customers are encouraged to remove money, electronics, valuables, important documents, medications, and other personal belongings before their appointment.
Lundin’s Auto Spa Express is not responsible for personal property left inside the vehicle unless loss or damage is directly caused by our improper handling.
Additional charges may apply when excessive personal belongings must be removed or moved in order to perform the requested service.
Car Seats & Child Restraints
Lundin’s Auto Spa Express generally will not remove or reinstall child safety seats unless necessary and specifically authorized.
Customers should remove child safety seats before service if they would like the area underneath them thoroughly cleaned.
If a child safety seat is removed during service, the customer is responsible for properly reinstalling and verifying the seat before transporting a child.
Aftermarket & Custom Equipment
Lundin’s Auto Spa Express will not normally remove or reinstall aftermarket or custom equipment unless specifically requested and approved.
This may include seat covers, subwoofers, light bars, pet barriers or protectors, aftermarket electronics, custom trim, accessories, or other installed equipment.
Customers who want areas underneath removable accessories cleaned should remove those items before the appointment whenever possible.
At the customer’s request, Lundin’s Auto Spa Express may remove certain exterior items such as bumper stickers, decals, dealer stickers, badges, or emblems when appropriate.
Removal of these items may reveal fading, discoloration, adhesive residue, paint differences, scratches, outlines, or other pre-existing conditions that were previously hidden underneath the item. Lundin’s Auto Spa Express cannot guarantee that the exposed surface will match the surrounding area after removal.
Payment
Payment is due upon completion of service unless other arrangements have been approved in advance.
Lundin’s Auto Spa Express accepts approved forms of cash, check, and electronic payment.
Vehicles may be held until payment has been received or satisfactory payment arrangements have been made, to the extent permitted by applicable law.
Returned checks, reversed payments, or unsuccessful payments may be subject to applicable fees.
If a vehicle remains on the property after service has been completed or payment remains unpaid, Lundin’s Auto Spa Express may pursue any storage, lien, towing, collection, or other remedies available under applicable law.
Photographs & Video
Unless the customer requests otherwise before service, Lundin’s Auto Spa Express may photograph or record the vehicle for vehicle-condition documentation, quality control, before-and-after comparisons, and marketing or social-media purposes.
Photos or videos will not intentionally disclose private personal information and will not be sold to third parties.
Customers who do not want their vehicle used for marketing or social-media purposes should notify us before service begins.
Damage Concerns
Customers are encouraged to inspect their vehicle at pickup whenever possible.
If a concern is discovered after pickup that was not reasonably identified during the final inspection, the customer should contact Lundin’s Auto Spa Express within 24 hours so we have an opportunity to inspect the condition.
When appropriate, a corrective or touch-up appointment should be scheduled within 5 days.
Prompt notification gives us the best opportunity to determine whether the concern is related to the detailing service, a pre-existing condition, ordinary wear and tear, or another cause.
Limitation of Liability
To the fullest extent permitted by applicable law, Lundin’s Auto Spa Express is not responsible for loss or damage resulting from pre-existing conditions, ordinary wear and tear, aging, deterioration, hidden defects, manufacturer defects, previous repairs, modifications, or conditions outside our reasonable control.
Nothing in these terms is intended to prevent a customer from raising a legitimate concern regarding damage directly caused by Lundin’s Auto Spa Express.
If you believe damage occurred as a direct result of our service, please notify us promptly so we can inspect the vehicle and work with you toward an appropriate resolution.
Customer Authorization
By approving this estimate or service authorization, signing electronically, or otherwise authorizing Lundin’s Auto Spa Express to begin work, I confirm that:
- I have reviewed the services and pricing provided to me.
- I understand that additional charges may apply when vehicle condition requires additional labor, materials, or services.
- I have disclosed any known damaged, fragile, modified, unsafe, or non-functioning areas that may affect the service.
- I authorize Lundin’s Auto Spa Express to perform the agreed-upon services on my vehicle.
- I acknowledge that I have reviewed and agree to these Terms, Conditions & Service Authorization.
Lundin’s Auto Spa Express
Because Every Detail Counts.
