The terms and conditions set forth herein reflect Ricks Reflections Mobile Detailing's policy with respect to each of its customers. All customers of Ricks Reflections Mobile Detailing agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Ricks Reflections Mobile Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot be detailed once we arrive, you will still be charged the full deposit of your scheduled appointment (this includes not being present once we arrive).
Ricks Reflections Mobile Detailing reserves the right to refuse service.
Appointments
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.
Appointments are only confirmed once a deposit is received. Deposits are due within 48 hours of making the appointment or the appointment will be subject to cancellation. This policy is in place to ensure that we can efficiently schedule our services and avoid last-minute cancellations. We appreciate your understanding and cooperation in this matter.
Property Damage
Each customer agrees to indemnify and hold harmless Ricks Reflections Mobile Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Ricks Reflections Mobile Detailing services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Ricks Reflections Mobile Detailing's business may expose me to greater property damage risk, and I hereby assume such risk.
In order to ensure the best possible results for your vehicle detailing service, we kindly ask that all personal items be removed from the interior of the vehicle prior to the detailing appointment. This includes, but is not limited to, any trash, personal belongings, and any items of value. We take no responsibility for any personal items left in the vehicle and advise to remove them or keep them in a safe place. Additionally, we will not be held liable for any damages to these items during the detailing process.
Ricks Reflections Mobile Detailing will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We require a minimum 24 hours notice to change or cancel an appointment.
A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee).
If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:
- Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Ricks Reflections Mobile Detailing to perform the detail.
- Cancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with Ricks Reflections Mobile Detailing representative.
- Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.
Ricks Reflections Mobile Detailing reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Payment
We accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required.
There may be an additional charge for Non Sufficient Funds or Returned Payments
Late payments as defined as missing payment after 48 hours of completion are subject to a late fee of 1.5% per month. We strongly encourage clients to contact us if they anticipate any issues with timely payment.
Please note that all estimates provided by our company are subject to change based on the final scope of work and any additional services requested by the client. We will provide updates to the estimate as needed and will require written approval from the client before proceeding with any changes that result in additional charges. Our company will make every effort to communicate any changes to the estimate in a timely manner and will work with the client to reach a mutually agreed upon final cost for the project.
Weather
Our mobile detailing services are weather dependent and it is important to note that in case of inclement weather, we may have to reschedule your appointment. In the event of bad weather, we will make every effort to contact you as soon as possible to reschedule the appointment. We will also do our best to accommodate any urgent requests for rescheduling, such as flight plans or special events. However, please note that we may not be able to reschedule all appointments on the same day and we ask for your understanding in these situations. In case of severe weather that poses a threat to the safety of our employees or equipment, we reserve the right to cancel the appointment and will work with you to find a mutually convenient time for rescheduling.
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Ricks Reflections Mobile Detailing will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 2 days.
Each customer agrees to indemnify and hold harmless Ricks Reflections Mobile Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
