By placing an order for services to be performed by Keystone Detail, all customers of Keystone Detail agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Keystone Detail performing services on your vehicle, you, the owner, shall advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment (this includes not being present once we arrive).
Keystone Detail reserves the right to refuse service.
Appointments
Pricing varies for each vehicle and is determined by size, package, and condition.
Prior to any interior service being performed we require you to remove any and all personal belongings, garbage, or valuables and shall not be held responsible for any items that come up missing. We have the right to refuse service in the case of major garbage and/or personal belongings left in the vehicle prior to said appointment.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.
Property Damage
Each customer agrees to indemnify and hold harmless Keystone Detail, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Keystone Detail’s services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Keystone Detail’s business may expose me to greater property damage risk, and I hereby assume such risk.
We will neither remove nor install any car seat or custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
Non-Refundable booking deposit is required at time of booking and is deducted off the total. No Call/no show for confirmed booking clients are subject to be charged remaining balance if not contacted within 24 hours after their scheduled appointment.
We require a minimum 24 hours notice to change or cancel an appointment.
A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved time frame can be subject to a $250 cancellation fee).
If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:
1. Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Keystone Detail to perform the detail.
2. Cancel your appointment with a cancellation charge of 50% of the remaining balance. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered canceled until the customer has confirmed the cancellation with Keystone Detail representative.
3. Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.
Keystone Detail reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Payment
Full payment of services rendered is due upon delivery or completion of vehicle or may be subject to late payment fees or intrest charges.
We accept cash, check, and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required.
There may be an additional charge for Non Sufficient Funds or Returned Payments
Interest shall be charged at the rate of 18% per annum for any service that remains unpaid after a period of five days from the date of completion.
Disputes
If Keystone Detail has to institute legal proceedings to collect payment, you agree that Keystone Detail shall receive, in addition to damages, reimbursement of its reasonable attorney fees and costs.
If there is any dispute arising from this Agreement, you agree that the exclusive forum for that dispute shall be the Court of Common Pleas in Erie County, Pennsylvania and you hereby voluntarily consent to the personal jurisdiction of that court. In doing so, you expressly waive any objection or defense based upon lack of personal jurisdiction over you.
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Keystone Detail will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Keystone Detail its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
