The terms and conditions set forth herein reflect Pinup's Detailing's policy with respect to each of its customers. All customers of Pinup's Detailing agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free experience for our customers. Your vehicle and performing proper detailing techniques is our first priority. If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle. If your vehicle cannot be detailed due to undisclosed information regarding harmful substances, your deposit shall be forefeit and service will be declined. Pinup's Detailing reserves the right to refuse service.
Appointments
We will do an intake of your vehicle once your appointment begins. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of a completion time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition. Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal, hazardous/biohazardous contamination, and steam cleaning (if required) due to the additional time, materials, and equipment it takes.
Property Damage
Personal belongings, property, and items should be removed prior to your appointment. In order to ensure thorough and quality service, we request items in the vehicle be taken out before you bring it in to enable us to focus on the package, and not organizing and maintaining personal property. Vehicles with belongings still present at the time of appointment may be subject to an additional removal fee, or may be required to remove all belongings upon arrival in some cases.
Each customer agrees to indemnify and hold harmless Pinup's Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability arising out of Pinup's Detailing services, including without limitation, any accidental property damage not relating to the services performed.
Pinup's Detailing will neither install nor remove any custom/aftermarket equipment (including but not limited to seat covers, subwoofers, tuners, antennas, lights, bumper stickers, badges, etc) from your vehicle unless discussed and approved beforehand. If you would like your seats cleaned underneath seat covers, please have them removed prior to your appointment.
If child car seats are installed in the vehicle, we ask these are removed prior to your appointment. To prevent the risk of damage to the seat upholstery due to car seats, we will not remove them unless discussed prior to - we are not responsible for damage to the seat material as a result of removing car seats. For safety reasons, we will not reinstall car seats.
Cancellations/Changes/No Shows
We require a minimum 72 hours notice to change or cancel an appointment. An appointment is defined as one (1) scheduled car. Bookings with multiple cars may be subject to multiple deposits in some cases.
If you wish to change your appointment with less than 72 hours but more than 24 hours notice, you will have the following 2 options:
- Reschedule your appointment. Though you may be charged another deposit at the time of rescheduling depending on the circumstances, you may pick another day and time for Pinup's Detailing to perform the detail.
- Cancel your appointment and forefeit the deposit. An appointment is not considered appropriately cancelled until the customer has confirmed with Pinup's Detailing. If no contact is made, the appointment will be considered a no-show and the deposit will be forefeit.
Pinup's Detailing reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.
A No-Show is considered as such when 15 minutes past the scheduled appointment time has elapsed. This ensures we remain on time for other appointments and commitments on the schedule. Please let us know if you are running late so we can discuss rescheduling or the ability to complete the service that day. 15 minutes is our policy, and this timeline is FIRM. We will not accept late appointments without contact after the 15 minutes has passed, and your deposit will be forefeit.
Deposit Terms
All deposits are due within 24 hours of the date the service is initially booked. If the deposit is not received within this timeline, the quoted price and appointment date/time are forfeit by the client. Payment of the deposit is a mutual agreement between the service provider and the client, to ensure the vehicle is made available to the service provider on-time and in the agreed/mentioned condition, per the original service booking intake. The service provider agrees to have the location, equipment, materials, and all other products available on-time to the best of their ability, and complete the work to the agreed/mentioned condition, per the original service booking intake.
**If the vehicle is found to be in a condition not as described in the original service booking intake, the service provider reserves the right to amend and adjust the original quote/service to one that reflects the actual condition of the vehicle. This may result in the need to re-book the appointment pending time constraints or other upcoming appointments. If the client declines the updated quote/service and does not come to a mutual agreement with the service provider, the deposit is forfeit and considered a last-minute cancellation. Please ensure you have been honest and factual with the condition of your vehicle prior to selecting a service or describing a condition to the service provider.**
Deposit Refund Terms
Clients will be given a grace period of 72 hours before the scheduled appointment to cancel or adjust their appointment without penalty. If less than 72 hours remains prior to the appointment, the deposit is NON-REFUNDABLE.
Payment
We accept Cash, Debit, Credit Card, Interac E-Transfer, Google Pay, Apple Pay, and Business Cheques. We do not accept personal cheques. The remaining balance (less deposit) is due at the completion of the detail. Prices indicated on the website and booking form do not include GST, and will be added on the final bill. We will not release a vehicle until full payment has been received.
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties and are used only for our portfolio/marketing. Photos of before and after the service are mandatory to prevent any discrepancies.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. "showroom" new). We will make every effort to improve the condition of the vehicle within the parameters of the package you have chosen or been assigned, however it cannot be guaranteed that all forms of age, wear, stains, or damage can be removed.
Damage/Accidents
We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Pinup's Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail. These may include faulty battery, trunk permanently shut, windows do not roll down, etc. Pinup's Detailing is not responsible for any damages related to an undisclosed issue or mechanical/cosmetic problem as a result of detailing your vehicle. We carry insurance for damage caused to your vehicle as a result of gross negligence or willful misconduct. Pinup's Detailing will approve the body shop and/or vendors before issuing any reimbursement.
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle. If your vehicle cannot be detailed due to undisclosed information regarding harmful substances, your deposit shall be forefeit and service will be declined. Pinup's Detailing reserves the right to refuse service.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Pinup's Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed. In the event of a chargeback of the deposit or final payment with the client’s banking institution, this contract and photos of the service completed shall be provided to the institution as proof and evidence as a legally binding agreement, and the client will be responsible for any and all losses, fees, and other charges that may arise from this situation.
By completing an online booking, the client hereby agrees and consents to the terms listed above, agrees to receive electronic communications regarding their service/appointment from the service provider, and understands the terms listed above in their entirety.
