The terms and conditions set forth herein reflect Westchester Auto Detail's policy with respect to each of its customers. All customers of Westchester Auto Detail agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Westchester Auto Detail performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your deposit. (this includes not being present once we arrive).
Westchester Auto Detail reserves the right to refuse service.
Appointments
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes. You will always be made aware of any additional charges prior to extra work being performed.
Inclement/Suboptimal Weather
- In the event of inclement weather, including but not limited to cold temperatures under 40 degrees F, fog, hail, sleet, drizzling, rain, wind, snow, all scheduled detailing appointments with an outdoor portion will be rescheduled for a later date or time that is convenient for both the customer and Westchester Auto Detail.
- If the forecast calls for severe weather, such as freezing temperatures, heavy rain or high winds, Westchester Auto Detail reserves the right to cancel appointments for the safety of our employees and equipment.
- Customers will be notified as soon as possible in the event of a weather-related cancellation or rescheduling.
- Westchester Auto Detail will not provide refunds or discounts for weather-related cancellations or reschedulings.
- In the event of severe weather, Westchester Auto Detail may close the business and all appointments will be rescheduled.
- If you have any questions or concerns about your appointment, please contact us at (914) 888-7643 or info@westchesterdetailing.com .
Property Damage
Each customer agrees to indemnify and hold harmless Westchester Auto Detail, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Westchester Auto Detail services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Westchester Auto Detail's business may expose me to greater property damage risk, and I hereby assume such risk.
Westchester Auto Detail will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We require a minimum 24 hours notice to change or cancel an appointment.
If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:
- Reschedule your appointment at no additional cost to you. You may pick another day and time for Westchester Auto Detail to perform the detail. You may be charged for your appointment at the time of rescheduling on a case-by-case basis.
- Cancel your appointment with a cancellation charge. Your deposit will be forfeited in the event of a last minute cancellation or no show on your part.
- Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.
Westchester Auto Detail reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Payment
We accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion.
For certain services, a pre-authorization hold may be placed on the payment method provided at the time of booking. Please note that some services require payment in full prior to the scheduled service date.
There may be an additional charge for Non Sufficient Funds or Returned Payments
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Westchester Auto Detail will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Westchester Auto Detail, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
