We Clean Dirty CarZ Service Agreement
By booking or using We Clean Dirty CarZ services, you (“Client” or “You”) agree to the following terms and conditions, which constitute a legal agreement between you and We Clean Dirty CarZ (“Contractor”, “We”, “Us”, or “Our”).
Firm Cancelation & Rescheduling Policy
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More than 48+ hours notice: No fee
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24-48 hours notice: $50 fee
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12-24 hours notice: 50% of service amount, up to $250 fee.
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Less than 12 hours notice or No call/No show: 100% of service amount, up to $250 fee.
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Client not present or vehicle unavailable upon arrival: 100% of service amount, up to $250 fee.
Note: We Clean Dirty CarZ reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. This cancellation policy also applies to gift certificate appointments. For any cancellation or missed appointment fees, the credit card on file will be charged the applicable amount.
Late Arrival
We Clean Dirty CarZ may arrive up to 90 minutes late due to tight schedules or traffic. We appreciate your patience in such situations.
Vehicle Access, Operation & Service Quality
By booking, you agree to provide We Clean Dirty CarZ personnel with access and keys to your vehicle to perform services, including detailing, ceramic coating, tinting, wrap, wet sanding, and other cosmetic enhancements. We strive to maintain high-quality service standards. Any concerns must be communicated within 24 hours of service completion. Concerns raised beyond this timeframe or refusal to participate in the final inspection will not be addressed.
Single Vehicle Policy for Full Detail Service
When booking a Full Detail service, this service is limited to one vehicle only. The Full Detail service will not be split between multiple vehicles; both interior and exterior detailing will be completed on the same single vehicle. Please ensure that the vehicle for which the Full Detail is intended is available at the time of the appointment.
Accidents, Pre-Existing Conditions & Limitation Of Liability
We Clean Dirty CarZ will document any pre-existing damage before starting work but is not liable for such conditions. If any damage occurs while in our care, we will notify you promptly. Our liability is limited to the amount paid for the specific service in question. We Clean Dirty CarZ is not responsible for indirect, incidental, special, consequential, or punitive damages.
Fees, Service Terms & Payment
Total Cost: The fee is set at booking. Additional charges for add-ons or extended time over 30 minutes will be discussed with you for approval.
Payment: Due upon completion via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until fully paid. You are responsible for We Clean Dirty CarZ collection costs, if applicable.
Extra Dirty Fee: If a job takes longer than anticipated, an extra dirty fee of $50 per additional 30 minutes may apply, subject to your approval.
Safety
Please disclose any hazardous substances in your vehicle before detailing. You assume responsibility for any health or safety risks associated with your vehicle.
Mandatory Gratuity Fee
If you do not participate in the final quality control check and inspection at the end of the job, a 10% gratuity fee will be added to the invoice. This fee is non-negotiable if you are unable to inspect the vehicle with the technician at the end of the job.
Acknowledgments
By booking our services, you acknowledge that:
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We Clean Dirty CarZ does not guarantee any specific outcomes or results.
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Payment is for the time and effort spent servicing your vehicle, not tied to any specific outcome.
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We Clean Dirty CarZ liability is limited to the total amount paid for the service.
