TERMS OF SERVICE & SERVICE-SPECIFIC ACKNOWLEDGMENTS OCDetailing NC | Lumberton, NC

WINDOW TINT SERVICES

Liability Limitations OCDetailing NC, its owners, employees, and affiliates are not responsible for:

• Citations or tickets issued for illegal window tint
• Electrical issues or damage caused by tint installation (especially windshields)
• Damage to glass or defroster lines caused by tint removal
• Performance or durability issues related to tint-over-tint installations (tint is designed to bond to glass, not existing film)

Links: NC Window Tinting Law , NCDOT-Window Tinting

Tint Removal Services Tint removal (whether standalone service or required as prep for new installation) is billed at $100 per hour. Removal time varies based on tint age, adhesive condition, and window size. Total cost cannot be accurately estimated until removal begins. By authorizing removal, you acknowledge and accept risks of glass or defroster line damage during the removal process.

Glass Edge Dot Matrix Most vehicles have black ceramic dots along glass edges (side windows, rear windows, windshields). These dots vary by manufacturer - some have straight edges, others have graduated dot patterns. The ceramic material prevents film adhesion in the dotted areas, creating a slight white-ish appearance along the glass edge where film meets dots. This is normal and unavoidable on vehicles with dot matrix edges. It does not affect film performance or durability.

Natural Imperfections Professional tint installation in controlled environments minimizes contamination, but some degree of dust particles or minor imperfections may be present due to the nature of the product and installation process. Pre-existing glass flaws (scratches, nicks, metal deposits, imperfections) often become more visible after tinting because the dark film creates contrast against what was previously clear glass. Older vehicles typically show more imperfections due to glass age and wear.

Our certified installers work in climate-controlled facilities using air and water filtration systems to ensure the cleanest installation possible.

PAINT CORRECTION SERVICES

Service Overview Paint correction permanently removes a thin layer of clear coat to eliminate swirl marks, scratches, oxidation, and other paint defects. This process uses machine polishers with compounds and polishes to level the clear coat, revealing clearer, glossier paint underneath.

Risks & Limitations You Should Understand

Clear Coat Removal: Paint correction works by removing microns of clear coat. While we measure paint thickness before correction and work within safe limits, this process permanently reduces clear coat thickness. Future correction may be limited or impossible depending on remaining clear coat depth.

Burn-Through Risk: Edges, body lines, decals, and previously repaired areas have thinner clear coat and higher risk of burn-through (polishing through clear coat to base coat or primer). We inspect and measure these areas carefully, but some areas may be too thin to safely correct. We will not polish areas where burn-through risk is unacceptably high.

Deep Defect Limitations: Some scratches, rock chips, or defects penetrate too deeply into clear coat to remove safely. Removing these defects completely would compromise paint integrity. We correct defects to the extent safely possible, but perfection cannot be guaranteed on heavily damaged paint.

Pre-Existing Damage: We photograph your vehicle before work begins documenting existing condition. Thin clear coat from previous correction, improper repairs, or factory defects may be revealed during our inspection. We will notify you if correction is not advisable on specific panels or areas.

Results Variability: Paint correction results depend on paint condition, clear coat thickness, defect depth, and paint hardness. Darker colors show results more dramatically than lighter colors. Some swirls or haze may return over time depending on washing methods and maintenance.

By Signing Below, You Acknowledge:

• Paint correction removes clear coat permanently and cannot be reversed
• Some areas may be too thin to correct safely, and you accept these limitations
• Deep defects may not be completely removable without compromising paint
• Results vary based on condition, and perfection is not guaranteed
• You will inspect work thoroughly before leaving and communicate any concerns immediately

PAINT PROTECTION FILM SERVICES

Product & Warranty We install 7.5mil paint protection film designed to protect against paint chips, scratches, and swirl marks. The film includes a 10-year manufacturer warranty covering yellowing, staining, cracking, blistering, and delamination.

Warranty excludes: Normal wear and tear, damage from pressure washers, touchless laser washes, automatic car washes, accidents, misuse, or improper care.

Vehicle Condition Requirements Paint protection film bonds to OEM factory paint. Installation on non-OEM painted surfaces, repainted panels, or surfaces with existing ceramic coatings may result in adhesion issues, lifting, or bubbling. By authorizing installation, you acknowledge these risks and waive any claims against OCDetailing NC for issues arising from non-OEM paint or prior coatings.

Paint chips: PPF protects against future damage but does not hide existing chips. Installing over chips creates visible unevenness. We do not recommend touch-up on small chips prior to installation due to aesthetic impact.

Improperly prepared paint: Paint may lift during installation if repainted panels were improperly prepped. You acknowledge this risk and agree OCDetailing NC is not liable for damage during installation on repainted surfaces.

Installation Process & Coverage We use computer-cut patterns eliminating the need to cut on your vehicle's paint. Pre-cut patterns provide optimal coverage but may stop short of certain edges, badges, sensors, or trim pieces depending on vehicle design. Coverage varies by vehicle make and model.

If you have specific coverage concerns, discuss them before leaving your vehicle. PPF is a sacrificial protective layer, not an invisible or matte finish.

Exposed edges and seams: Some edges cannot be wrapped due to vehicle design. Debris may accumulate on exposed edges over time and is more visible on light-colored vehicles and partial coverage installations. Ceramic coating helps reduce debris buildup. There is no warranty coverage or film reapplication for debris accumulation on exposed edges.

Post-Installation Care & Curing Do not wash your vehicle for 5 days after installation. Film requires 2-4 weeks to fully cure depending on weather conditions.

Schedule your inspection within 2-4 weeks of installation. Moisture pockets or small bubbles may be visible during curing - do not press or attempt to remove them. Most dissipate naturally during curing. Contact us if moisture remains after the curing period.

Normal Visual Characteristics Squeegee lines may be visible on dark vehicles but dissipate within hours.

Polarized sunglasses effect: When viewing PPF through polarized sunglasses, you may see rainbow patterns, unusual discoloration, or iridescent effects that are not visible to the naked eye. This is caused by the interaction between polarized lenses and the film's multiple layers refracting light at different angles. This is completely normal and does not indicate any defect, quality issue, or performance problem with your installation.

The film appears normal without polarized lenses. This phenomenon occurs with all multi-layer films regardless of brand or installer.

Natural Imperfections Professional installation minimizes contamination, but some degree of dust particles or minor imperfections may be present due to the nature of the product and installation environment. Pre-existing paint flaws (scratches, rock chips, swirl marks) often become more noticeable after film application due to magnification through the clear film layer. Film may display minor orange peel texture. Older or heavily used vehicles typically show more visible imperfections.

Film, Badge & Decal Removal Removal of existing film, badges, or decals may damage paint, glass, or defroster lines. By authorizing removal, you acknowledge this risk and waive claims against OCDetailing NC for damage occurring during removal.

Badge removal: Removed badges may not be reusable due to adhesive deterioration. If you want badges reinstalled, you are responsible for providing and paying for replacement badges.

PPF Removal Disclaimer

Inherent Risks PPF removal carries risk of paint damage including paint lifting, clear coat damage, scratches, or discoloration. Primary risks include:

• Aged adhesive bonding to paint beyond manufacturer specifications
• Weak or compromised paint underneath the film
• Pre-existing paint defects hidden by the film

We cannot assess paint condition underneath existing film prior to removal. By authorizing removal, you acknowledge and accept these risks.

Our Removal Process We take precautions to minimize damage risk:

• Panel heating with steamer and hot water application
• Heat gun application when necessary
• Plastic razor blades (non-marring)
• Paint-safe solvents when required

Despite these precautions, we cannot guarantee damage-free removal on aged film or compromised paint surfaces.

Pricing & Timeline PPF removal is billed at $100 per hour. Total time and cost cannot be accurately estimated until removal begins due to variables including film age, adhesive condition, and panel complexity.

Customer Acknowledgment By authorizing this service, you acknowledge:

• OCDetailing NC will take reasonable precautions to minimize removal risks
• You accept full responsibility for any paint damage, lifting, discoloration, or defects occurring during removal or revealed after removal
• You waive all claims against OCDetailing NC for damage related to PPF removal
• You understand pricing is hourly with no guaranteed estimate prior to completion

CERAMIC COATING SERVICES

Service Overview Ceramic coating is a liquid polymer that chemically bonds with your vehicle's paint, creating a permanent protective layer. The coating provides protection against UV damage, oxidation, bird droppings, tree sap, water spots, and light wash marring while making maintenance significantly easier.

Critical Information You Must Understand

Coating Over Existing Condition: Ceramic coating enhances and protects your CURRENT paint condition. If paint correction is NOT included in your service, existing swirl marks, scratches, water spots, or oxidation will remain visible under the coating. Ceramic coating is NOT paint correction and does not remove or hide defects. It locks in whatever condition currently exists.

Not Scratch-Proof: Ceramic coating significantly increases scratch resistance but is NOT scratch-proof or rock chip-proof. Automated car washes, improper washing technique, and road debris can still damage coated paint. The coating provides a sacrificial layer absorbing some damage before reaching paint, but it is not invincible.

Water Spots & Mineral Deposits: Ceramic coating creates a hydrophobic (water-repelling) surface that causes water to bead tightly on the paint. When water beads evaporate, especially hard water from sprinklers, well water, or unfiltered sources, they leave behind concentrated mineral deposits that are MORE visible on the high-gloss coated surface than on uncoated paint. This is the coating working as designed, not a defect. Water spots are caused by minerals in the water, not by the coating itself. Vehicles parked near sprinkler systems, washed with hard or unfiltered water, or left wet without drying are significantly more prone to water spotting. If mineral deposits are left on the coating for extended periods, they can etch through the coating and into the paint, requiring professional correction to remove. Preventing water spots is YOUR responsibility through proper drying after washing, avoiding sprinkler exposure, and promptly removing water deposits. Water spot damage resulting from neglect, environmental exposure, or failure to follow maintenance instructions is NOT a coating defect and is NOT covered under warranty.

Curing Time Requirements: Your coating requires a minimum of 24 hours curing time before exposure to water, or longer if directed by your technician. This means no rain, washing, or water contact during the specified curing period. Premature water exposure compromises coating bond and voids warranty. Plan accordingly and check weather forecast. We are not responsible if you expose the vehicle to water during the curing period.

Maintenance is Required: Proper maintenance is REQUIRED to maintain warranty coverage and coating performance. Improper washing methods, harsh chemicals, or automated car washes can damage the coating. Detailed maintenance instructions and approved product recommendations will be provided after service completion. Use of non-approved products or methods may void warranty coverage.

Annual Inspections: Your manufacturer warranty may require periodic inspections to maintain coverage. It is your responsibility to schedule and complete all required inspections within the timeframes specified by the coating manufacturer. Failure to complete required inspections may void your warranty. OCDetailing NC will make reasonable efforts to remind you of upcoming inspection windows, but ultimate responsibility for scheduling lies with you.

Coating-Specific Concerns: If you experience any issues with your coating's performance or appearance, contact us to schedule an inspection at our facility. Coating concerns will be evaluated based on manufacturer warranty terms, application standards, and maintenance compliance. Resolution of warranty claims is subject to the coating manufacturer's warranty process.

By Signing Below, You Acknowledge:

• I have been shown my vehicle's current paint condition and approve proceeding with ceramic coating over its existing state
• Coating is not scratch-proof and requires proper maintenance to perform as intended
• I understand that water spots are caused by mineral deposits in water, not by the coating, and that water spot damage from neglect or environmental exposure is not covered under warranty
• I will not expose my vehicle to water for the minimum curing period specified
• Warranty coverage requires proper maintenance with approved methods and products
• I understand that annual inspections may be required to maintain warranty coverage and that scheduling inspections is my responsibility
• I have received and understand the maintenance care instructions and approved product list for my specific coating
• I will inspect work thoroughly before leaving and communicate any concerns immediately

GENERAL TERMS & CONDITIONS

By booking services with OCDetailing NC, you agree to the following terms and conditions.

Authorization & Vehicle Ownership By scheduling services, you represent and warrant that you are the legal owner of the vehicle or have been authorized by the legal owner to approve all services, charges, and terms on their behalf. OCDetailing NC is not responsible for disputes arising from services authorized by someone other than the vehicle's legal owner.

Service Expectations We prioritize proper technique and vehicle safety. We will not perform any service that may damage your vehicle. You must disclose any cosmetic or mechanical issues before service begins, including low battery, inoperable windows or trunk, or other conditions affecting our ability to complete work.

If your vehicle contains health or safety hazards (needles, drugs, hazardous materials, biohazards, etc.), you must notify us immediately. You are responsible for any health or safety issues arising from undisclosed hazards in your vehicle. We reserve the right to refuse service.

Personal Property & Valuables You are advised to remove all personal belongings, valuables, cash, documents, and loose items from your vehicle before your appointment. OCDetailing NC is not responsible for any personal property left in the vehicle during service. By leaving items in your vehicle, you acknowledge and accept all risk of loss, damage, or misplacement.

Pricing & Vehicle Condition Final pricing is subject to physical inspection of your vehicle. If additional work is needed beyond the original estimate to meet your expectations, we'll contact you for approval before proceeding.

Pricing is determined by vehicle size, selected package, and condition. Additional charges may apply for excessive pet hair, heavy staining, excessive debris, or conditions requiring extraordinary time beyond standard service.

We do not guarantee restoration to "like new" or any specific condition. All work is performed to professional standards based on existing vehicle condition.

If you notice any concerns after service completion, contact us within 24 hours and schedule a touch-up within 5 business days if needed.

Warranty Limitations All services are provided on an "as-is" basis relative to pre-existing vehicle condition. No implied warranties of any kind are made beyond what is expressly stated in these terms or in separate service-specific warranty agreements. Warranty coverage for ceramic coatings, paint protection film, and other protection services is governed by the applicable manufacturer warranty and any service-specific agreement provided at the time of service. OCDetailing NC does not warrant or guarantee any outcome beyond professional-grade workmanship using industry-standard products and techniques.

Equipment Removal We will not remove or reinstall child car seats, custom equipment, seat covers, subwoofers, pet barriers, or similar items. If you want areas underneath these items serviced, remove them before your appointment.

Appointments, Deposits & Cancellations All appointments require a deposit toward total service cost. Deposit amounts vary by service type.

Cancellation & Rescheduling Policy: Cancel within 48 hours of your appointment for a full refund of your deposit.

If you need to reschedule or cancel with less than 48 hours notice, you have three options:

• Reschedule - Move to another date at no additional cost (payment transfers to new date)
• Store credit - Deposit converts to store credit on your account for future services
• Gift card - Full amount becomes a gift card for future use or gifting

No-Show Policy: If you do not arrive for your scheduled appointment without prior notice, your deposit will be forfeited. A new deposit will be required to reschedule.

Payment Authorization: We may place a hold for the full appointment amount on your card 48 hours before your scheduled service.

Gift Card Option: Gift card conversion is not available for fleet or business vehicle bookings.

Multiple Vehicle Bookings: Appointments with multiple vehicles are subject to per-vehicle deposits and cancellation terms.

Mobile Service: We arrive as close to scheduled time as possible, but circumstances beyond our control may cause delays. We prioritize safety over strict timing and will notify you of any changes. If we arrive and cannot complete service due to your absence or vehicle unavailability, standard no-show policy applies.

Liability & Property Damage You agree to indemnify and hold harmless OCDetailing NC, its owners, employees, and affiliates from any damage, loss, expense, or claim arising from services provided, including damage from pre-existing conditions, factory defects, or prior poor workmanship by others.

We are not liable for:

• Damage from pre-existing vehicle defects or prior poor workmanship
• Theft or items left in vehicle
• Consequential or subsequent damages
• Electrical issues related to window tint installation (especially windshields)
• Tickets issued for illegal window tint

In cases of damage caused by our gross negligence or willful misconduct, we will arrange repairs at a body shop of our choosing and reimburse approved repair costs. We will not reimburse for minor cosmetic imperfections inherent to detailing processes.

Limitation of Liability To the fullest extent permitted by law, OCDetailing NC's total liability for any claim arising from services provided shall not exceed the total amount paid by the customer for the specific service giving rise to the claim. In no event shall OCDetailing NC be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, lost profits, or diminished value beyond the service amount paid.

Payment Payment is due upon service completion. We accept cash, credit cards, debit cards, Apple Pay, and Google Pay. Online payments are charged after completion unless a deposit is required.

Returned payments or insufficient funds are subject to additional fees.

Photos & Video By booking services, you grant permission for us to photograph or video your vehicle for marketing purposes. Images will not be sold to third parties.

Dispute Resolution In the event of any dispute arising from services provided by OCDetailing NC, both parties agree to first attempt resolution through direct communication. If a dispute cannot be resolved directly, both parties agree to participate in good-faith mediation before pursuing any legal action. The cost of mediation shall be shared equally between both parties. No lawsuit or legal proceeding may be filed until mediation has been attempted and deemed unsuccessful by the mediator.

Governing Law & Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of the State of North Carolina. Any legal action or proceeding arising from these terms shall be filed exclusively in the courts of Robeson County, North Carolina. By booking services, you consent to the jurisdiction of said courts.

Modification of Terms OCDetailing NC reserves the right to update or modify these terms and conditions at any time. Updated terms will be provided at the time of booking or made available upon request. Continued booking of services after any modification constitutes acceptance of the updated terms.

Severability If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

OCDetailing NC reserves the right to refuse service to anyone for any reason.

CUSTOMER SIGNATURE

By signing below, I acknowledge that I have read, understood, and agree to all terms stated in this document, including the service-specific acknowledgments for the service(s) I am having performed.