TERMS & CONDITIONS

By booking services with OCDetailing NC, you agree to the following terms and conditions.

AUTHORIZATION & VEHICLE OWNERSHIP

By scheduling services, you represent and warrant that you are the legal owner of the vehicle or have been authorized by the legal owner to approve all services, charges, and terms on their behalf. OCDetailing NC is not responsible for disputes arising from services authorized by someone other than the vehicle's legal owner.

SERVICE EXPECTATIONS

We prioritize proper technique and vehicle safety. We will not perform any service that may damage your vehicle. You must disclose any cosmetic or mechanical issues before service begins, including low battery, inoperable windows or trunk, or other conditions affecting our ability to complete work.

If your vehicle contains health or safety hazards (needles, drugs, hazardous materials, biohazards, etc.), you must notify us immediately. You are responsible for any health or safety issues arising from undisclosed hazards in your vehicle. We reserve the right to refuse service.

PERSONAL PROPERTY & VALUABLES

You are advised to remove all personal belongings, valuables, cash, documents, and loose items from your vehicle before your appointment. OCDetailing NC is not responsible for any personal property left in the vehicle during service. By leaving items in your vehicle, you acknowledge and accept all risk of loss, damage, or misplacement.

PRICING & VEHICLE CONDITION

Final pricing is subject to physical inspection of your vehicle. If additional work is needed beyond the original estimate to meet your expectations, we'll contact you for approval before proceeding.

Pricing is determined by vehicle size, selected package, and condition. Additional charges may apply for excessive pet hair, heavy staining, excessive debris, or conditions requiring extraordinary time beyond standard service.

We do not guarantee restoration to "like new" or any specific condition. All work is performed to professional standards based on existing vehicle condition.

If you notice any concerns after service completion, contact us within 24 hours and schedule a touch-up within 5 business days if needed.

WARRANTY LIMITATIONS

All services are provided on an "as-is" basis relative to pre-existing vehicle condition. No implied warranties of any kind are made beyond what is expressly stated in these terms or in separate service-specific warranty agreements. Warranty coverage for ceramic coatings, paint protection film, and other protection services is governed by the applicable manufacturer warranty and any service-specific agreement provided at the time of service. OCDetailing NC does not warrant or guarantee any outcome beyond professional-grade workmanship using industry-standard products and techniques.

EQUIPMENT REMOVAL

We will not remove or reinstall child car seats, custom equipment, seat covers, subwoofers, pet barriers, or similar items. If you want areas underneath these items serviced, remove them before your appointment.

APPOINTMENTS, DEPOSITS & CANCELLATIONS

All appointments require a deposit toward total service cost. Deposit amounts vary by service type.

Cancellation & Rescheduling Policy:

Cancel within 48 hours of your appointment for a full refund of your deposit.

If you need to reschedule or cancel with less than 48 hours notice, you have three options:

Reschedule - Move to another date at no additional cost (payment transfers to new date) Store credit - Deposit converts to store credit on your account for future services Gift card - Full amount becomes a gift card for future use or gifting

No-Show Policy:

If you do not arrive for your scheduled appointment without prior notice, your deposit will be forfeited. A new deposit will be required to reschedule.

Payment Authorization: We may place a hold for the full appointment amount on your card 48 hours before your scheduled service.

Gift Card Option: Gift card conversion is not available for fleet or business vehicle bookings.

Multiple Vehicle Bookings: Appointments with multiple vehicles are subject to per-vehicle deposits and cancellation terms.

Mobile Service: We arrive as close to scheduled time as possible, but circumstances beyond our control may cause delays. We prioritize safety over strict timing and will notify you of any changes. If we arrive and cannot complete service due to your absence or vehicle unavailability, standard no-show policy applies.

LIABILITY & PROPERTY DAMAGE

You agree to indemnify and hold harmless OCDetailing NC, its owners, employees, and affiliates from any damage, loss, expense, or claim arising from services provided, including damage from pre-existing conditions, factory defects, or prior poor workmanship by others.

We are not liable for:

Damage from pre-existing vehicle defects or prior poor workmanship Theft or items left in vehicle Consequential or subsequent damages Electrical issues related to window tint installation (especially windshields) Tickets issued for illegal window tint

In cases of damage caused by our gross negligence or willful misconduct, we will arrange repairs at a body shop of our choosing and reimburse approved repair costs. We will not reimburse for minor cosmetic imperfections inherent to detailing processes.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, OCDetailing NC's total liability for any claim arising from services provided shall not exceed the total amount paid by the customer for the specific service giving rise to the claim. In no event shall OCDetailing NC be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, lost profits, or diminished value beyond the service amount paid.

PAYMENT

Payment is due upon service completion. We accept cash and credit cards. Online payments are charged after completion unless a deposit is required.

Returned payments or insufficient funds are subject to additional fees.

PHOTOS & VIDEO

By booking services, you grant permission for us to photograph or video your vehicle for marketing purposes. Images will not be sold to third parties.

DISPUTE RESOLUTION

In the event of any dispute arising from services provided by OCDetailing NC, both parties agree to first attempt resolution through direct communication. If a dispute cannot be resolved directly, both parties agree to participate in good-faith mediation before pursuing any legal action. The cost of mediation shall be shared equally between both parties. No lawsuit or legal proceeding may be filed until mediation has been attempted and deemed unsuccessful by the mediator.

GOVERNING LAW & JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the State of North Carolina. Any legal action or proceeding arising from these terms shall be filed exclusively in the courts of Robeson County, North Carolina. By booking services, you consent to the jurisdiction of said courts.

MODIFICATION OF TERMS

OCDetailing NC reserves the right to update or modify these terms and conditions at any time. Updated terms will be provided at the time of booking or made available upon request. Continued booking of services after any modification constitutes acceptance of the updated terms.

SEVERABILITY

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

OCDetailing NC reserves the right to refuse service to anyone for any reason.