The terms and conditions set forth herein reflect Blue Line Detailing LLc's policy with respect to each of its customers. All customers of Blue Line Detailing LLc agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Blue Line Detailing LLc performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment (this includes not being present once we arrive).
Blue Line Detailing LLc reserves the right to refuse service.
Appointments
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.
Property Damage
Each customer agrees to indemnify and hold harmless Blue Line Detailing LLc, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Blue Line Detailing LLc services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Blue Line Detailing LLc's business may expose me to greater property damage risk, and I hereby assume such risk.
Blue Line Detailing LLc will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We require a minimum 24 hours notice to change or cancel an appointment.
A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee).
If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:
- Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Blue Line Detailing LLc to perform the detail.
- Cancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with Blue Line Detailing LLc representative.
- Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.
Blue Line Detailing LLc reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Payment
We accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required.
There may be an additional charge for Non Sufficient Funds or Returned Payments
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Blue Line Detailing LLc will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Blue Line Detailing LLc, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
Care For Your Film
Paint Protection Film is meant to keep your vehicle protected and looking great for many years! Measuring 6mils thick, PPF should be treated much like paint. Gentle, hand-washing with a pH-neutral shampoo is recommended. While washing, avoid film edges if using a pressure washer. Do not use car washes with brushes. Watch our video for full details!
Be mindful of film edges and avoid pressure washing those areas.
Washing by hand is always recommended! Avoid harsh automatic car washes with brushes.
A new System X® coating will take about 2-3 days to cure to its full strength. During that time, some precautions should be taken.
Curing time is 2-3 days depending on environmental conditions such as humidity and temperature. Take special care during this time period. The coating will help prevent your clear coat from getting water spots as it is hydrophobic, however, it can still get hard water spots. Be especially diligent during the curing process to prevent water spots, which may be costly to remove.
During the curing process avoid:
- Parking under trees especially if there are shedding. You don’t want tree sap on a fresh coating.
- Allowing bird droppings, sap or pollen to sit on the car and bake in the sun.
- Washing or abrading the paint.
If you notice that your car gets water spots, bird droppings, bugs, tree sap, or other contaminants during the first few days, immediately remove it following our care instructions. Keep in mind the coating is still curing. Be gentle when working on the paint.
Car Washing Techniques
- Wash on a bi-weekly basis to avoid excessive contamination build up.
- Avoid washing in direct sunlight to minimize streaking and water spotting.
- Wash from the top down leaving the dirtiest sections for last to avoid cross contamination.
- Use the “two bucket” method – one bucket for rinsing your sponge/mitt and one for soapy water.
- Use separate soap and sponge/mitt for wheels.
Drying
- Always dry completely and never leave to air-dry. Tap water contains minerals that may leave deposits creating water spots.
- Use quality microfiber towels for best results and avoid aggressive wiping, allowing the material to absorb the water.
Waterspot and dropping Removal
- Never use aggressive products to polish the coating or remove surface contamination.
- Never use excessive force to remove water spots.
- Bird droppings, tar, sap, etc. should be removed as soon as possible to avoid temporary staining or hardening on the coating. Any staining left behind from the bird droppings will break down over a few days without affecting the coating.
System X® Interior Maintenance
- For best results, clean all leather/vinyl surfaces bi-weekly.
- Vacuum carpets regularly.
- Immediately wipe off spills on leather, vinyl, or fabric.
- Immediately absorb and clean stains on carpet.
Don’t
Car washes:
- Automatic towel wash
- Use dirty brush
Home Washing:
- Don’t wash in direct sun
- Don’t wax or polish
- Don’t use abrasive towels
Do
Car washes:
Home Washing:
- Mild Car wash soap
- Microfiber wash & dry
- Wash in shade
