PLEASE READ AND SCROLL ALL THE WAY DOWN TO BE ABLE TO AGREE TO THESE TERMS.

The terms and conditions set forth herein reflect New Image Auto Spa's policy with respect to each of its customers. All customers of New Image Auto Spa agree to be bound by the terms and conditions set forth below.

Conditions of Our Services

Our philosophy is to offer a stress-free detailing experience for our customers.

We will provide our services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use our services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to New Image Auto Spa performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail. We will do our best to annotate any issues and damages on a report before work begins. You will be required to sign this report and any issues or damages that cannot be proven to have occurred during the technician(s) work on your vehicle will be void.

Examples of issues may include low battery, trunk permanently shut, windows do not roll down, rip in seats, hail damage, major dents and scratches, fluid leaks, etc…

If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.

If your vehicle cannot be detailed once we arrive, you will still be charged the full non refundable deposit of your scheduled appointment (this includes not being present once we arrive).

If you are 3 miles out from the city of Roy, UT, we do charge a mileage fee of .35 cents per mile. This fee may be waived if we utilize your water and/or electricity. However this is at the discretion of the detail technician to determine if you will be charged or not.

New Image Auto Spa reserves the right to refuse service. We do not base any policy due to sex, race, sexual preference, religion, or disabilities.

Property Damage

Each customer agrees to indemnify and hold harmless New Image Auto Spa, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of New Image Auto Spa services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of New Image Auto Spa's business may expose me to greater property damage risk, and I hereby assume such risk.

New Image Auto Spa will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so. We will not be held liable for any airbag deployment and/or damages incurred in the removal of seats if given permission.

We will neither remove nor install car/booster seats from your vehicle. If you would like your car seats cleaned properly, please have have car/booster seat removed prior to your appointment.

We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like things cleaned underneath, please have those items removed prior to your appointment.

There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New). We use some of the best products and tools, however there are some areas that just cannot be fixed without professional body work (i.e. repaint or re-clear). We try to be upfront with you as possible to give you the best options, as we care about keeping your pride and joy looking it's best for years to come.

Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. I.e. doing a paint correction and in doing so it uncovers unknown poorly done body repair(s).

Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. I.e. laying a random orbital on the roof and it slides off and cracks the windshiel or severely dents the hood. New Image Auto Spa will approve the body shop and/or vendors before issuing any reimbursement.

If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.

Appointments

We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.

Pricing varies for each vehicle and is determined by type, package, and condition.

Additional charges apply for heavy stains, excessive pet hair, bio fluids, excessive mud/sand, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.

We require a minimum 24 hours notice to change or cancel an appointment, unless it's an emergency on your part or ours. In which case, any money accepted by New Image Auto Spa will not be refunded but added as a gift card for future work.

A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.

An appointment is defined as one (1) scheduled vehicle. Bookings with multiple vehicles will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee due 50% up front deposit).

If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:

• 1.) Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for New Image Auto Spa to perform the detail.
• 2.) Cancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with New Image Auto Spa representative.
• 3.) Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.

New Image Auto Spa reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.

Adverse Weather

Shall be only weather that satisfies all of the following conditions: (1) unusually severe precipitation, sleet, snow, hail, or extreme temperature or air conditions in excess of the norm for the location and time of year it occurred based on the closest weather station data averaged over the past five years, (2) that is unanticipated and would cause unsafe work conditions and/or is unsuitable for scheduled work that should not be performed during inclement weather(i.e., exterior finishes). We do have a weather warning messaging system that will alert us and you about current weather conditions and changes, which will aid in determining whether the job should proceed or not. 

Payment

We accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required.

There may be an additional charge for Non Sufficient Funds or Returned Payments. If payment is not received within 24 hours of completion of work, we will report to creditor and/or law enforcement. If there are extenuating circumstances that prevent your payment (i.e. payment processor issues or bank issues), please contact us and let us know immediately so we don't pursue legal action.

Photographs and Video

We have your permission to take pictures or video of your vehicle for marketing purposes (i.e. Instagram, Facebook, or YouTube). These will never be sold or given to third parties. We may also take photos or videos to show start to finish results and to keep record as a way to protect us and you for damage that was already present or damage incurred by our technician(s). Any photos or videos of your vehicle will have license plates and other PII blurred out as best as possible.

Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of New Image Auto Spa and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of New Image Auto Spa, with copyright authorship for this compilation by New Image Auto Spa.

Privacy Policy

By booking with us, you automatically agree to receive email and/or SMS from us. We will only contact you about your services with us and promotions. No mobile information will be shared with third parties or affiliates.

If you would no longer like to receive text/SMS messages, please type STOP. Again, no mobile information will be shared with third parties or affiliates.

You are able to opt out or stop messages by typing STOP or NO. Messages automatically stop after job is finished and you have paid, the time you are considered a lead has past, or you opt out. Leads and clients may get an immediate, 1 day, 3 day, or 6 month SMS about special offers or reminders to get vehicle cleaned or give us a rating. You may opt out of those by typing STOP or NO.

Messaging and data rates may apply. For further assistance please call us at 1-385-477-8989. You may email us at admin@newimageautospa.com. Or you can enter HELP and someone from our team will contact you.

To view our full privacy policy with definitions, please go to the following link.

https://www.privacypolicies.com/live/73998626-4fa2-49e5-b96b-ba026934b381