The terms and conditions set forth herein reflect E.G. Automotive Detailing's policy with respect to each of its customers. All customers of E.G. Automotive Detailing agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Your vehicle and the proper application of detailing techniques are our first priority. We will not perform any service that could cause harm or damage to your vehicle. Prior to E.G. Automotive Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
E.G. Automotive Detailing reserves the right to refuse service.
Pricing can vary by vehicle, based on size, package, and condition.
Additional time may be needed for heavy stains, excessive pet hair, extensive debris removal, and removal of personal items.
Property Damage
Each customer agrees to indemnify and hold harmless E.G. Automotive Detailing, its owners, employees, and affiliates from any damage, loss, expense, cost, claim, and liability (including attorney and legal fees) arising out of E.G. Automotive Detailing's services, including, without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of E.G. Automotive Detailing's business may expose me to greater property damage risk, and I hereby assume such risk.
E.G. Automotive Detailing will neither install nor remove any child car seats or custom equipment from your vehicle unless deemed absolutely necessary, and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install child car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We respectfully request a minimum of 24 hours' notice to change or cancel an appointment.
Payment
We accept cash, Zelle, PayPal, Venmo, credit cards, and checks. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion, unless a deposit is required.
There may be an additional charge for Non-Sufficient Funds or Returned Payments
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. E.G. Automotive Detailing will approve the body shop and/or vendors before issuing any reimbursement.
If anything arises after the detail that was not noticed during the final walk-around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless E.G. Automotive Detailing, its owners, employees, and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.