The terms and conditions set forth herein reflect Drop Dead Industries' policy with respect to each of its customers. All customers of Drop Dead Industries agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free experience for our customers.
Your vehicle is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Drop Dead Industries performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the services.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let our team know prior to your service. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot have services done once you arrive, you will still be charged the deposit amount
Drop Dead Industries reserves the right to refuse service.
Appointments
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal, steam cleaning (if required), etc due to the additional time it takes.
Property Damage
Each customer agrees to indemnify and hold harmless Drop Dead Industries, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Drop Dead Industries services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Drop Dead Industries' business may expose me to greater property damage risk, and I hereby assume such risk.
Drop Dead Industries will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We require a minimum 24 hours notice to change an appointment.
A hold for the deposit of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple deposit forfeirs (i.e. A $100 deposit booking with 5 appointments at $20 each after the approved timeframe will forfeit their $100 deposit).
If you wish to change your appointment with more than 24 hours notice, you will have the following 2 options:
- Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Drop Dead Industries to perform the serives.
- Cancel your appointment a forfeit your deposit. An appointment is not considered cancelled until the customer has confirmed the cancellation with Drop Dead Industries representative.
Drop Dead Industries reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Payment
We accept cash and credit cards. Payment is due at the completion of the service. If payment was made online, your card will not be charged until after completion unless a deposit is required.
There may be an additional charge for Non Sufficient Funds or Returned Payments
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of services provided for your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Drop Dead Industries will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after provded services that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up within 5 days.
Each customer agrees to indemnify and hold harmless Drop Dead Industries, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
