The terms and conditions set forth herein reflect Sovereign Auto LLC's policy with respect to each of its customers. All customers of Sovereign Auto LLC agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free customizing experience for our customers.
Your vehicle and performing proper techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Sovereign Auto LLC performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the work.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
Sovereign Auto LLC reserves the right to refuse service.
Appointments
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.
Property Damage
Each customer agrees to indemnify and hold harmless Sovereign Auto LLC, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Sovereign Auto LLC services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Sovereign Auto LLC's business may expose me to greater property damage risk, and I hereby assume such risk.
Sovereign Auto LLC will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will not install car seats from your vehicle. Please have it removed prior to your appointment.
We require a minimum 24 hours notice to change or cancel an appointment.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee).
If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:
- Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Sovereign Auto LLC to perform the detail.
- Cancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with Sovereign Auto LLC representative.
- Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.
Sovereign Auto LLC reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Payment
We accept cash, credit cards, and venmo. Payment is due at the completion of the work.
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Sovereign Auto LLC will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Sovereign Auto LLC, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
