We like to be open with all of our customers so that they know exactly how we work. We understand your vehicle, whether for business or personal use is important to you, so understanding what we do and how we do it, we believe, will offer you peace of mind that you are in safe hands. Please ensure that you take your time to read through and familiarize yourself with Detailed Dreams LLC Terms and Conditions set out below. If you have any questions, please do not hesitate to contact Detailed Dreams LLC via email or telephone and we will do our best to guide you through any queries that you may have.
1.1 The use of the Detailed Dreams LLC website is provided subject to the following terms and conditions
1.1.1. The information published on Detailed Dreams LLC website is provided as a service to the user(s), to be used for informational purposes only.
1.1.2. While we have tried to provide accurate and timely information, there may be a technical issue of factual inaccuracies and typographical errors, for which we apologize. We accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make any changes or corrections at any time, without notice.
1.1.3. Detailed Dreams LLC web site is an Internet service published by Detailed Dreams LLC, and by using the site you automatically accept our terms and conditions. We may change and republish the terms and conditions from time to time. It is up to the user to regularly review these terms and conditions and note any changes. Continued use of the site after a change has been made indicates the users acceptance of these changes.
1.1.4. Deposits are payable at the discretion of Detailed Dreams LLC, but generally the following terms apply:
- Any material found within the Detailed Dreams LLC website, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted without express permission of Detailed Dreams LLC, whereupon, if approved, the appropriate license may be granted.
- We may publish links to external independent websites; however, Detailed Dreams LLC cannot be held responsible for the content of those websites. By linking to other websites does not indicate that Detailed Dreams LLC agrees with any claims, statements or opinions published by those sites. The Detailed Dreams LLC shall not be responsible for an external site loading within the frameset of Detailed Dreams LLC website- if users encounter this they should contact Detailed Dreams LLC webmaster immediately with as much information as possible, including pages they were viewing immediately prior to the event.
- In no event will Detailed Dreams LLC be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the loss of use, data, profits, whether in action of contract, negligence, or other tortuous action, arising out of or in connection with the use of the site. Detailed Dreams LLC does not warrant the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
- The names, images and logos identifying Detailed Dreams LLC, or third parties and their products and services are proprietary marks of Detailed Dreams LLC and/or third parties. Nothing contained here shall be construed as conferring by implication or otherwise any license or right under any trademark or patent of Detailed Dreams LLC or any other third party.
- Interpretation of which terms and conditions are valid for the works carried out by Detailed Dreams LLC are as follows: If a car is booked in for a wrap removal, a new wrap or paint protection film being applied or sign decals being applied then the terms and conditions which stand at the time a confirmation email is sent to you, the customer, with the booking date (this is the date(s) which your vehicle will be delivered to Detailed Dreams LLC for works to commence) will be applicable to your wrap. If in the unlikely circumstance, the vehicle is back in for repair works, then the terms and conditions at the time the vehicle is booked in for repair works, will be the applicable terms and conditions. If the terms and conditions change between separate items listed on your invoice, then these will be applicable.
- Images published on the Detailed Dreams LLC website are those of our own images or images provided to us by our customers and must not, in any circumstance, for any reason, be used by third parties without express permission by Detailed Dreams LLC.
- Images shown on the Detailed Dreams LLC website are to represent how the vehicle looks soon after the completion of the wrap and not of vehicles that have done a considerable amount of mileage between the time the vehicle was wrapped and the photograph. Or of vehicles that have been in abnormal circumstances (such as road traffic accidents, body work damage, alterations, etc.).
- Links to the Detailed Dreams LLC website should not be used, for any reason, without the expressed permission of Detailed Dreams LLC. This permission should be retained by all third parties granted the use of the link to the Detailed Dreams LLC website for their records.
1.2 Booking in your vehicle
1.2.1 It should be assumed that your vehicle has not been booked in until Detailed Dreams LLC has received the requested deposit in full from you, the customer. This may be waived by Detailed Dreams LLC in certain circumstances, but this is at the discretion of Detailed Dreams LLC.
1.2.2 If a deposit has been received in full, then you can be assured that your vehicle has been booked in for its specified service and no alteration for these booking dates will be changed by Detailed Dreams LLC at any time, unless for unpredictable circumstances out of our control. This may be something such as illness, loss of business premises, etc.
1.2.3 If a deposit has been arranged to be dropped off/transferred to Detailed Dreams LLC and you, the customer(s) fail to complete this, then your vehicle will not be booked in and Detailed Dreams LLC will be able to book other vehicles in on those selected dates, with no penalty to Detailed Dreams LLC.
1.2.4 If a deposit has been taken, and your vehicle booked in for selected dates and you the customer wish to change these, you must give us a 48 hr notice from day and time that vehicle is scheduled otherwise you will forfeit deposit. This will be at the discretion of Detailed Dreams LLC, and moved to a date that suits our business needs, with no penalty to Detailed Dreams LLC.
1.2.5 If deposits have been taken and a vehicle is not brought in for the outlined works in your quotation on the date(s) agreed with you, the customer, then Detailed Dreams LLC will not issue a refund for the deposit. The vehicle may be booked at a later date, with a penalty charge to you, the customer.
1.2.6 If a car is booked in for works twice and turn up for the designated appointment time, then The Detailed Dreams LLC reserves the right to refuse to begin work(s), continue work(s), or finish work(s) without any penalty to Detailed Dreams LLC (including repair works).
1.2.7 If a deposit has been taken, and Detailed Dreams LLC proceeds to purchase the vinyl needed for your wrap or PPF, and it becomes apparent that the vinyl will not be available for the selected booking date(s), then Detailed Dreams LLC will contact you as soon as it suits the business needs. Deposits for this will be refundable (please see section 6 for more information on this) if you the customer decides not to continue with your vehicle wrap (or other works). If you, the customer, would like to continue with your vehicle wrap then Detailed Dreams LLC will either offer an alternative to the color/type of vinyl wrap/PPF that you have chosen, or will alter the dates of your vehicle wrap to allow time for the specific vinyl vehicle wrap/PPF to become available. These dates must suit the business needs of Detailed Dreams LLC.
1.2.8 Any payment taken as a design fee is not a deposit and is a non-refundable cost, we work alongside you the customer at times that suit our designer to finalize the design, once the design has been approved any changes thereafter will be at an additional cost and the discretion of our designer.
1.2.9 We have a 15 minute grace period on our appointments after scheduled time. If you show up to your appt past this grace period your deposit will be forfeited and you will be responsible for the full amount of the job excluding the deposit.
1.3 Inclusive details of the wrap
1.3.1 A full wrap consists of vinyl applied to cover all visible bodywork exposed when all doors, bonnets, sunroofs etc. are closed. This excludes plastic trims, plastic bumpers etc. unless otherwise specified in the quotation provided to you by Detailed Dreams LLC.
1.3.2 If specific vinyl (e.g. 3M, Hexis, etc.) is requested by you the customer, Detailed Dreams LLC will endeavor to meet these requirements. This may have an impact on the quotation/invoice price if this is requested after the documents have been published. Detailed Dreams LLC accepts no liability if the price on the Invoice or Quotation changed as a result of specific vinyl being requested by you, the customer, for works to be completed. If specific vinyl has already been ordered, then you, the customer, is liable to cover the costs of the vinyl that we have ordered and subsequently will not be using. If a wrap has been completed and you, the customer, then requests that a specific vinyl should have been used then Detailed Dreams LLC will offer to re-do the wrap at the cost of a separate job. We will not refund wraps that have been carried out in vinyl that you the customer did not want, if at no point during the consultation stage did you specifically ask for this.
1.3.3 A full car PPF will be all visible panels of the car when the boot, bonnets, doors etc are closed including front headlights. PPF will finish on the bodyline of all panels which will be explained to you the customer before the work commences. All plastic trims will not be included unless already discussed and stated in the quotation.
1.3.4 A front end package in PPF will include front bumper, bonnet, wing mirrors, front headlights and both front wings, the PPF will finish on or near the edge of the panels.
1.3.5 We will do our best to limit the amount of contamination under the PPF, window tint or vinyl wrap however we cannot guarantee there will be none, and if there is any this will be discussed with you, the customer before leaving the premises, once you leave the premises with your car, it is understood you are happy with the finish and there will be no warranty coverage against contamination.
1.3.6 Detailed Dreams LLC does not take any responsibility for damage to the paintwork that occurs due to removal of the vinyl. Paint may chip, rip or peel off on the vinyl at removal due to its age, wear and tear, condition, damage caused by stone chips, scratches and human interference. Vinyl may not provide 100% coverage of the original color, e.g. in hard-to-reach places.
1.3.7 Detailed Dreams LLC cannot guarantee the quality of the paintwork on your vehicle, therefore when the vinyl has been applied to your car, Detailed Dreams LLC cannot be held liable due to any defects of the wrap due to paintwork.
1.4 Procedural Terms & Conditions
1.4.1 Detailed Dreams LLC will come to an agreement with you, the customer, in regards to the required start date for work. This will be a date that fits in with the business needs or Detailed Dreams LLC. Delaying this date will cause issues with the time frame so we strongly suggest that you review this date to make sure it is suitable.
1.4.2 Detailed Dreams LLC will provide you with a time frame of which you are able to bring your vehicle into the Detailed Dreams LLC premises. It is important that you have delivered your vehicle promptly to this time, as any delay in this will hinder our process.
1.4.3 Although all areas of bodywork are cleaned prior to commencement of work and application of vinyl, Detailed Dreams LLC expects a relatively clean vehicle on delivery/collection.
1.4.4 It is to the standard of Detailed Dreams LLC that will determine what a relatively clean vehicle is.
1.4.5 We reserve the right to refuse to begin work or charge you the customer, an extra of $100.00 for the vehicle to be cleaned if we deem the vehicle(s) is not cleaned to the standards of Detailed Dreams LLC.
1.4.6 We will need to be informed of any special surface treatments that your vehicle may have had done prior to work commencing. Treatments such as micro wax nano coatings can cause the wrapping process to fail. Although we use a special surface cleaner to remove these coatings, they do not always prove to be 100% effective and we will not be held liable for any problems that may arise as a result. If you do not provide us with this information prior to the wrap application, your warranty is invalid and any repair work will be charged at a panel rate.
1.4.7 Detailed Dreams LLC reserves the right to refuse to begin work or charge an extra fee if there is, on any part of the vehicle, a large build up of dirt, dust, mud etc. which will cause issues when wrapping or tinting the vehicle(s).
1.4.8 A large buildup of dirt, dust, mud etc. is at the discretion of Detailed Dreams LLC.
1.4.9 We reserve the right to refuse commencement of works at any point.
1.4.10 Due to the nature of vehicle wrapping, although avoided where possible, it may prove necessary to ‘seam’ vinyl where:
- The panel size exceeds the available vinyl size.
- The contour of the vehicle panel exceeds the point where the vinyl becomes overstretched.
1.4.11 Wherever possible seams will be avoided.
- If for any reason seams are needed/necessary for the completion of works, Detailed Dreams LLC will advise this at the point this is realized. This can be before works are carried out, during work, and after works and also for repairs.
1.4.12 Detailed Dreams LLC will always endeavor to complete projects as per time frame advised, but if exceeded will advise at the earliest opportunity with no penalty to Detailed Dreams LLC. This can be through no fault of Detailed Dreams LLC (such as a car being brought in on a rainy day, meaning the vehicle needs time to dry off, or through illness, unavailability through personal commitments etc.)
1.4.13 If this time frame is extended due to a fault by the customer a penalty fee may apply; for example:
- If a vehicle is not delivered within the time frame discussed.
- If the vehicle is delivered in a condition where works cannot begin to be undertaken due to cleanliness issues, loose panels, cracked panels, repair works needed to be undertaken, etc. (This list is not extensive).
1.4.14 If for any reason the vehicle(s) are being wrapped, tinted, or detailed at another location other than the location of Detailed Dreams LLC, the following conditions must be considered:
- The location must be a permanent indoor location. This excludes pop up tents, marquees, etc.
- The location must have four or more solid sides so the area is enclosed with an entrance/exit point that can be closed.
- The location must be well lit either by natural or electrical lighting.
- The location must be as free from dust as possible. If the location is not then Detailed Dreams LLC reserves the right to refuse works with no penalty to Detailed Dreams LLC.
- The location must not be damp, wet, cold or windy, as these conditions will drastically affect the wrapping process.
- The location must be heated to a minimum temperature of 68 degree Fahrenheit and must not exceed 82 degree Fahrenheit.
- The location must allow room for the entire vehicle(s) to fit in with adequate room around the vehicle to commence works.
- The location access must be as flexible as possible towards the needs of Detailed Dreams LLC.
- The location must accept any liability for damage caused to the premises.
- The location must not be a well-travelled area from other persons.
- The premises must have an electrical socket point for the use of Detailed Dreams LLC.
- We reserve the right to refuse to carry out works in a location that Detailed Dreams LLC considers to be unsatisfactory.
1.4.15 We aim to complete all work with our own highly experienced team. However, if circumstances beyond our control make this impossible, we retain the right to use third party services such as other garages, paint shops or car mechanics or other car wrapping companies at any time. We will advise, you, the customer about the prior use of third parties.
1.4.16 As part of the wrapping process, it may prove necessary to de-trim your vehicle. This means handles, small trims, badges, grills and small or intricate parts may be removed. If your car is of high value, then we advise that you contact your manufacturer approved body shop technician to remove the trims for you prior to the application of the wrap. As modern, high value vehicles are controlled by computers, you may incur charges from your dealership or manufacturer.
1.4.17 We will not be liable for any of these additional charges during or after the wrap, window tint, or ppf has been applied.
1.4.18 If you allow us to de-trim your vehicle, we will not be liable for any repairs, errors or mechanical, electrical or parts exchanges required.
1.4.19 A vehicle wrap and PPF is a vinyl film that is used to customize or protect vehicles paintwork or to advertise a service (this is not an extensive representation of what vehicle vinyl wrapping film can be used for). When we cover your vehicle, it will be necessary to stretch the vinyl. This will be done within the manufacturers guidelines so your vinyl will stay within the manufacturer's warranty.
1.4.20 To ensure professionalism, durability and high-quality workmanship we will need to place lower tension inlays and joints in your wrap where required. These will be practically invisible. As a result your wrap will withstand its full-recommended lifespan and you will enjoy your customer vehicle longer.
1.4.21 Detailed Dreams LLC is not responsible for losses or damage to cars or articles left in vehicles in case of fire, theft, or any other causes beyond our control.
1.4.22 You (customer) understand Detailed Dreams LLC uses precut window tint for every vehicle. Since we precut everything that means for you, we do not have to cut on your vehicle anywhere. Any scratches, cuts in glass, cut gaskets or any other damage from a blade on your vehicle will be presumed not from Detailed Dreams LLC and we will not be held liable for such damages. Many scratches in windows will be highlighted after tint application.
1.4.23 You (customer) understand and agree to our lifetime warranty on our carbon and ceramic window tint films covering bubbling, peeling, delamination, demetalization and color change.
1.4.24 The window film adhesive requires time to fully cure and bond with the glass. During this curing period, you (customer) agree not to roll down the windows on your vehicle or applying any excessive force to the film until all moisture bubbles are gone, as this could disrupt the bonding process. You (customer) understand that the specific curing time can vary depending on factors such as the type of film used and environmental conditions, but it typically ranges from a few days to a couple of weeks. You (customer) understand and agree that Detailed Dreams LLC will not be held accountable and will charge you removal/replacement fees if the window tint fails during this period (30 days) after application date.
1.4.25 You (customer) understand and agree that we cut all brake lights out of back windows unless our cutting software doesn’t have a back window pattern brake light cutout option for us. You (customer) also understand and agree that we only use brows/sunstrip patterns in our cutting software for the safest option and go with the largest one available on our software unless otherwise stated by the customer.
1.4.26 You (customer) understand and agree that Detailed Dreams LLC strives for perfection on every tint job but dirt, debris, and contamination is dependent on vehicle condition and you (customer) understand that brand new showroom vehicles are still acceptable for contamination and that no window tint job is perfect and due to the nature of window tint we do not cover dirt or contaminants in our warranty. You (customer) understand that we use the IWTA International Window Tint Association window tinting standards.
1.4.27 You (customer) understand that tinting your windows can lead to water in areas water should not be in and that Detailed Dreams LLC will use a soak rope and dash towel on every windshield. You (customer) accept full responsibility for any electrical, leather, interior parts damaged due to water that occur during our window tint installation and Detailed Dreams LLC will not be held liable for these damages.
1.4.28 You (customer) understand that certain gaskets will not allow us to feed the window film into and may have slight gaps of light showing through or an untinted spot looking from the outside of vehicle. You (customer) also understand that some windows from usage will move side to side loosely which will disrupt our install process by showing a gap between the tint and the edge gasket of the window.
1.4.29 You (customer) understand what the dot matrix is and that window film adhesive does not stick between the dots which typically show an unusual appearance around the window.
1.4.30 We reserve the right to make expert decisions upon areas that we deem to be a potential issue. These are commonly front and rear bumpers, air intakes, abnormally large bonnets and mirrors. This list is not extensive and we reserve the right to change this list at any time.
1.5 Payment Agreement
1.5.1 Deposits are payable at the discretion of Detailed Dreams LLC, but generally the following terms apply:
1.5.2 Projects valued at $170.00 or less require a deposit of $50.00 unless details of work are inclusive in the terms set out in section 5.b.
1.5.3 Projects valued at $170.00 or more require a deposit of 30% of contract value
1.5.4 Vinyl & PPF projects valued over $170.00 require a deposit of 50% of contract value or full cost of the material (whichever is the greater of the two).
1.5.5 A deposit will be taken from you, the customer, by Detailed Dreams LLC when:
- Specific vinyl is ordered in for the vehicle wrap.
- Specific tools are ordered in to complete works detailed in your quotation.
1.5.6 A deposit will secure booking of your vehicle wrap within the limitations of that date set out in your quotation/agreement between yourself and Detailed Dreams LLC. We cannot guarantee a booking is reserved without a deposit. If after the deposit is taken, and the dates for the vehicle wrap are changed by you, the customer, then we cannot guarantee we are able to book your vehicle in for specific dates at your request.
1.5.7 Deposits are payable no later than 5 business days prior to commencement of works, although we do advise that the sooner a deposit is paid, the sooner we are able to source and purchase vinyl which will be used for your vehicle wrap.
1.5.8 Late deposits paid will be subject to a penalty charge by Detailed Dreams LLC, at the discretion of Detailed Dreams LLC.
1.5.9 Payment in full is required on or prior to vehicle collection.
1.5.10 Vehicles will not be removed from the Detailed Dreams LLC premises until full and final payment has been received by Detailed Dreams LLC.
1.5.11 Payment is discussed with a partner of Detailed Dreams LLC and agreed upon prior to works commencement.
1.5.12 This is not a final figure for payment if extra costs are incurred (e.g. bodywork repairs etc).
1.5.13 If any extra costs are incurred once the vehicle has been left in the possession of Detailed Dreams LLC, then this will be discussed with you, the customer, before any work is carried out/continued.
1.5.14 Method of Payment is to be discussed with a partner of Detailed Dreams LLC and agreed upon prior to commencement of works.
1.5.15 Payment refers to the final outstanding balance on the invoice retained by Detailed Dreams LLC.
1.5.16You (customer) understand that if you do not agree or sign this contract that the work scheduled will not be completed and you will forfeit the deposit amount paid for this appointment.
1.5.17 We reserve the right to withhold and put a mechanics lien on vehicles if payment is not received/processed until the time that full payment is received.
1.5.18 Detailed Dreams LLC does not offer credit agreements of any kind with customers having vehicles wrapped for personal or business use.
1.6 Refund Policy
1.6.1 Deposits are fully refundable prior to commencement of works; however this excludes if the following:
1.6.2 Specific vinyl for works has been ordered.
1.6.3 Specific tools required for work have been ordered.
1.6.4 You, the customer, has decided not to go through with contracted works for any reason.
1.6.6 Where a customer deems work to be unsatisfactory, Detailed Dreams LLC will only consider a refund after a full inspection of the vehicle has been conducted by a partner of Detailed Dreams LLC.
1.6.7 If a refund is awarded to you, the customer, by Detailed Dreams LLC then this will be broken down by the relevant work completed.
- If a wrap has been removed and another wrap replaced, then the wrap removal will be excluded from the refund as works removing the wrap have been completed.
- If any bodywork repair is carried out by Detailed Dreams LLC (e.g. sanding) then this will not be awarded in the refund, as the bodywork repair will have been carried out.
- We will not refund the full amount of any window tint. Up to 70% of a window tint job will be refunded as time and materials have been used. Window tint must be removed by Detailed Dreams for any sort of refund.
1.6.8 Any wrap, ppf, and window tint removals are invalid from our refund policy.
- If specific vinyl has been applied to the vehicle(s) then this will be invalid from our refund policy unless there is a direct problem with the vinyl, which will be clarified by a third party professional.
1.6.9 If a refund is awarded to you, the customer, the refund will be returned in the original form of payment. (If you were to pay by cash, then we would refund you in cash with a witness present. If you were to make the original payment via bank transfer, Detailed Dreams LLC would deliver the refund via bank transfer retaining proof of refund).
1.6.10 Vinyl, ppf, tint or any other items ordered on behalf of you the customers through Detailed Dreams LLC are invalid from our refund policy. Please see section (10) for more details about this.
1.7 Your Guarantee
1.7.1 Our workmanship on vehicle wraps is guaranteed for 3 months from completion of works, please see our warranty statement for more details. The completion of the works is the date that your vehicle is handed back to you, the customer, from the original wrap. This date is not extended for repair works or extra works completed unless quoted as a separate item on your invoice. A warranty claim form will need to be completed by you the customer with photographic evidence for us to be able to move forward with your claim.
1.7.2 All vinyl used by Detailed Dreams LLC is subject to its own manufacturer's guarantee and these details can be provided to you, the customer, upon request. We reserve the right to withhold this information from you without reason at any point, with no explanation needed by Detailed Dreams LLC.
1.7.3 We accept no liability for the manufacturer's vinyl, window tint, ppf warranty.
1.7.4 Any issues that arise, as part of the manufacturer's warranty should be dealt with directly with the manufacturer and not Detailed Dreams LLC, although we do advise that you inform Detailed Dreams LLC about any contact directly with the manufacturer and their response.
1.7.5 The guarantee covers failures due to installation and manufacture errors. In case of a warrantable failure, Detailed Dreams LLC responsibility is limited solely to, at its option, repairing or replacing the defective wrap, window tint, ppf. Customer’s option for repair of warrantable failures is strictly limited to repair at Detailed Dreams LLC facility. If the customer picks up the car and leaves the premises it means that they have accepted the service by Detailed Dreams LLC.
1.7.6 Normal use of the vehicle is determined and explained by Detailed Dreams LLC definition and should not be interpreted as any third-party definition or explanation.
1.7.7 If you would like confirmation of the warranty, this is to be subject to Detailed Dreams LLC at any point of the warranty. Detailed Dreams LLC reserves the right to refuse confirmation of the warranty if a vehicle has been removed from the Detailed Dreams LLC premises for more than 30 days with no explanation needed by Detailed Dreams LLC.
1.7.8 If a vehicle ownership is transferred during the time period the wrap/PPF/tint is not covered by the guarantee, once the vehicle has been signed over to a new individual the guarantee will thereafter be void.
1.7.9 Our warranty/guarantee is invalid if:
- The wrap,tint, or ppf has been tampered with in anyway by anyone not part of Detailed Dreams LLC.
- The wrap has not been applied to the original factory paintwork.
- The wrap has been applied to re-sprayed panels that have been carried out to a poor quality. (Poor quality is to be determined by Detailed Dreams LLC).
- The wrap has been applied to aftermarket bodywork parts that have been sprayed, and so are not original factory paintwork.
- The wrap, tint, ppf has been damaged by abnormal activity. (Abnormal activity is at the discretion of Detailed Dreams LLC).
- The wrap, tint, ppf has been submerged under flood water at any point through the fault of you, the customer, or a third party.
- The wrap, tint, ppf has been damaged through Motor Vehicle Accidents.
- The wrap, tint, ppf has been damaged through vandalism.
- The wrap has been damaged by anything that would have caused damage to the paintwork had the vehicle not been wrapped. (E.g. stone chips, branch scratches, a close encounter with a bump in the road, etc.).
- The wrap, tint, ppf has been damaged through cleaning products.
- The wrap, tint, ppf has been damaged by petrol/diesel spillages.
- The wrap, tint, ppf has been damaged through use of a pressure washer/ car wash
- The wrap, tint, ppf has been subjected to abnormal heat application, overexposure to sunlight or any form of flame (e.g. Lighters, heaters, etc.).
1.7.10 No guarantee is given to vinyl, tint, ppf that has been sold on through Detailed Dreams LLC. This is covered by the manufacturer's warranty, but any issues/problems that you have with the vinyl, tint, ppf that Detailed Dreams LLC has ordered on behalf of you, should be taken up directly with the manufacturer and not a partner of Detailed Dreams LCC. Please see section (10) for more details on this.
1.8 The Aftercare
1.8.1 Detailed Dreams LLC Offers a free quality check on all works carried out.
1.8.2 This should be carried out within 20 days of completion, failure to attend this will void any warranty coverage.
1.8.3 Detailed Dreams LLC should be given 5 business days’ notice of this inspection.
1.8.4 If for any reason Detailed Dreams LLC is unable to complete this inspection, if requested, within the time frame stated above then Detailed Dreams LLC will accept a quality check at a later date. This excludes customer availability for this quality check.
1.8.5 We reserve the right to refuse the inspection if:
- It does not comply with the business needs.
- It is not carried out within the 20-day period at no fault of Detailed Dreams LLC.
- If the inspection is booked within the 20-day period and then cancelled by the customer.
- We have not received 5-business days’ notice.
1.8.6 Detailed Dreams LLC does offer quality and free advice on looking after your wrap, tint, ppf to ensure that it lasts as long as possible in good condition.
1.8.7 Detailed Dreams LLC does not offer a vinyl cleaning service and any cleaning that is done during the process of wrapping, repairing or removing vinyl is at the discretion of Detailed Dreams LLC. Vehicles under no circumstances should be brought back for “upkeep”.
1.8.8 We recommend that you avoid washing your car for 7 days from the completion of the vinyl vehicle wrap/PPF, unless it is to remove a large build up of dirt, fuel spillages or anything else that may cause damage to your vehicle wrap.
1.8.9 After this time, we recommend hand washing your vehicle(s) with a sponge and hot soapy water. This should be a non-abrasive detergent, and we also recommend that you use a soft clean cloth or sponge that has not been exposed to harsh chemicals that may cause damage to your vinyl wrap/PPF.
1.8.10 We do advise against using a brush, drive through car washes or pressure washer as this can cause the vinyl to lift and will exclude your vehicle wrap/PPF from our guarantee.
1.8.11 Take care when using commercial or industrial strength cleaners as they can cause spotting/bleaching to the vinyl, tint, ppf which will also exclude your vehicle wrap, tint, ppf from the guarantee.
1.8.12 We cannot guarantee the outcome of any cleaning product used, other than the cleaning products specified by us. This is up to the discretion of you, the customer, but Detailed Dreams LLC will be happy to advise upon any cleaning product that customers enquire about.
1.8.13 If petrol or diesel (or any harsh chemical) is spilled on the wrap/PPF, take care to remove all of it immediately.
1.8.14 Constant exposure to petrol or diesel can damage the wrap/PPF and we take no responsibility for this. It will also exclude this section of your wrap from the guarantee.
1.8.15 Avoid car washes, as brushes will create swirls on the surface of the vinyl, as it does the same to paint on a new car. In the worst case scenario the vehicle wrap can be ripped.
1.8.16 Avoid car washes that use high power pressure washers and mechanical washers, as this will cause the edges of the vinyl to lift.
1.8.17 We recommend that you do not use any abrasive polishes, t-cut compounds, and polishes with acids or solvents in them or any silicone products.
1.9 Social Media Disclosure
1.9.1 Any dissatisfaction with service, product, work, payment or aftercare services should be discussed with the company directly and should not be discussed on social networking sites, online blogs, public online websites, private online websites (the list is not exclusive and we reserve the right to include other means not listed). Any violation of this agreement between yourself, the customer, and Detailed Dreams LLC will be sanctioned with terminating the warranty of your vehicle wrap/tint(s) as well as legal action to be taken against you.
1.10 Insurance
1.10.1 Whilst every care is taken by Detailed Dreams LLC to ensure the safety of the customers vehicle(s), once the vehicle has been delivered to the Detailed Dreams LLC premises/entered the care of Detailed Dreams LLC, we bear no responsibility for loss of contents in the vehicle(s). All customers must make sure that their vehicle is covered by their own insurance policy or anything left in the vehicle is at the customers responsibility. Detailed Dreams LLC does not accept any responsibility for loss or damage to any vehicle that is not covered by an insurance policy. If Detailed Dreams LLC is informed that any vehicle is not covered by its own insurance, then Detailed Dreams LLC reserves the rights to refuse to begin/complete works with no penalty to Detailed Dreams LLC.
1.11 Supplying Vinyl
1.11.1 Detailed Dreams LLC may order vehicle wrapping/sign or PPF vinyl on behalf of you the customer from any company that Detailed Dreams LLC holds a valid account with. We may do this, for example, for you to attempt to wrap/PPF a panel that is tired, or because you would like to experiment with the material. If so the following terms and conditions apply:
1.11.2 Once a request for vinyl to be ordered on behalf of you, the customer through Detailed Dreams LLC, we will complete this order within the following 10 working days from either receiving a deposit, full payment, or a request for vinyl to be ordered. This is at the discretion of Detailed Dreams LLC.
1.11.3 Once vinyl/ppf has been ordered by Detailed Dreams LLC, on behalf of you, the customer, the vinyl must be paid for in full, even if you the customer decide that you no longer wish to have the vinyl.
1.11.4 Vinyl, tint, ppf purchased through Detailed Dreams LLC are invalid from our warranty. Please see section 7 for more information on this.
1.11.5 Vinyl, tint, ppf purchased through Detailed Dreams LLC are invalid from our refund policy. Please see section 6 for more information on this.
1.11.6 If charges for vinyl, tint, ppf delivery, however these charges are incurred, then you, the customer, will be liable to cover the costs for these.
1.11.7 Detailed Dreams LLC will always try to be available for your vinyl delivery; however if for any circumstance the vinyl delivery is not complete on the first try, then Detailed Dreams LLC will cover the costs of re-delivery.
1.11.8 Detailed Dreams LLC will only have vinyl delivered to our business address. We will not request that vinyl be delivered to a personal home address, other business address or any other address, to ensure the condition of the vinyl.
1.11.9 Detailed Dreams LLC accepts no liability for the condition of the vinyl wrap once it has been ordered and delivered. Any issues with this (e.g. Scratching, damage to the vinyl) should be taken up directly with the manufacturer.
1.11.10 If vinyl is supplied to us by a customer for use on a vehicle wrap, tint, ppf the following terms and conditions apply.
1.11.11 Your vehicle wrap, tint, ppf will be excluded from our warranty.
1.11.12 Detailed Dreams LLC can refuse to use the vinyl, tint, ppf at any point during works before works commence and during the wrap.
1.11.13 Detailed Dreams LLC will not cover any financial losses that you experience using Detailed Dreams LLC to wrap, tint, ppf your vehicle with vinyl that you have provided.
1.11.14 Detailed Dreams LLC will require you to disclose where you have sourced the vinyl, tint, ppf from and the overall quality of the vinyl.
1.12 Unacceptable Actions Policy
1.12.1 Physical or Verbal violence towards any member of our team at Detailed Dreams LLC, our customers, or other parties around the business park will not be tolerated.
1.12.2 Customers who we believe to have breached this will be asked to leave the business park, and if they refuse to do so, a member of security will be asked to escort you off the premises.
1.12.3 At Detailed Dreams LLC, we believe that our customers and service users have a right to be heard, understood, and respected. Occasionally, certain actions by people using our service can make it very difficult for us to deal with their inquiry or concern. In a small number of cases the actions of some individuals become unacceptable because they involve abuse to our staff or our processes. When this happens, we must take appropriate steps. We must consider whether the action impacts on our ability to do our work and to provide a service to others. People may act out of character in times of trouble or distress. We do not view an action as unacceptable, just because a person is forceful or determined. However, we do consider actions that result in unreasonable demands on our staff to be unacceptable. It is these actions that we aim to manage under this policy. There is a range of actions we consider to be unacceptable; these are:
1.12.4 Aggressive or abusive behavior:
- We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. If that anger escalates into aggression towards our staff, we consider that unacceptable.
- Any aggression or abuse directed towards our staff will not be tolerated.
- Aggressive or abusive behavior includes language (whether verbal or written) that may cause staff to feel afraid, threatened or abused and may include threats, personal verbal abuses, derogatory remarks, and rudeness.
- We also consider inflammatory statements, remarks of a racial or discriminatory nature and unconstrained allegations, to be abusive behavior.
1.12.5 Unreasonable Demands:
- A demand becomes unacceptable when it starts (or when complying with the demand would) impacting excessively on the work of our staff. Or when dealing with the matter takes up an excessive amount of staff time and in doing so, disadvantages other customers or services users.
- Repeatedly demanding responses within an unreasonable timescale.
- Demanding responses from several members of staff on the same subject. ]
- Insisting on seeing or speaking to a particular member of staff when that is not possible.
- Repeatedly changing the substance of an enquiry or complaint or raising unrelated concerns.
- Repeatedly posing a question time and again, when a response has already been given, because the individual may not like the answer they have received.
1.12.6 Unreasonable Levels of Contact:
- Sometimes the volume and duration of contact made to our staff by an individual cause’s problems.
- This can occur over a short period, for example, when a large number of calls or emails are received from the same person in one day. When we are dealing with a complaint or enquiry, this may occur when a person repeatedly makes long telephone calls to us or indicates to us with emails or copies of information that have already been sent or they are irrelevant to the substance of the complaint or enquiry.
- We consider that the level of contact has become unacceptable when the amount of time spent talking to an individual on the telephone, or responding to, reviewing, and filing emails or written correspondence, impacts on our ability to deal with the matter, or on our responsibility for carrying out tasks relating to other members of the public.
1.13 Light Tinting Terms & Conditions
1.13.1 Although light tinting is perfectly legal, if your light tints are too dark you could pose a serious safety risk to yourself and other drivers. In the US, light tinting films are permitted. To keep drivers safe there are certain requirements that need to be met when having them installed on your vehicle:
-lights cannot be dimmed by more than 50%.
-they need to be bright enough to illuminate the road ahead and be clearly visible to other drivers from behind.
- a brake light must emit a steady red light, at least 50% of the lamp must be visible from the rear light and must be visible from a reasonable distance.
-reflectors must have at least 50% of the reflective surface visible from a reasonable distance.
-all indicators must emit amber lights and at least 50% of the light must be visible from a reasonable distance.
1.14 Window Tinting Terms & Conditions
1. 14.1 Window tinting is perfectly legal if there are certain rules abided to, if these rules are not met you can be asked to remove it or be issued with a ticket, Detailed Dreams LLC takes no responsibility for these.
-Any window tint applied to the front windscreen needs to allow a minimum of 100% light through
-Any window tint applied to the front side windows allows needs to allow a minimum of 30% light through
-Rear window tints can be tinted to any available percentage.
-We do not cover any damages to vehicle like electronics failure, leather, plastics, trims, gaskets etc.
1.15 Use of the Vehicle
1.15.1 You, the customer, hereby consent to and authorize Detailed Dreams LLC and its employees, agents, or contractors to drive or otherwise move the vehicle for the purpose of and incidental to supplying and carrying out the services on the vehicle. All drivers will be fully insured under our insurance policy more details of this can be shown on request.

1.16 Terms of you the customer
1. 16.1 It is you, the customer, who is responsible to notify the insurance company about all modifications and DMV if there is a full color change of the car. The customer is aware that all modifications, e.g. tinting: light, windscreen, side windows may be illegal in the US and Detailed Dreams LLC does not accept any responsibility for this.
1. 16.2 To open a valid warranty claim with us it is important that you take all necessary steps that we have asked of you as part of our warranty statement and follow all of our terms and conditions.

Your satisfaction is essential to us. Should you encounter a problem of any kind with your vehicle wrap, PPF, Tint, please contact us directly, as soon as possible and we will do our best to help. If the issue is with the wrap, PPF, Tint itself then we advise that you document the issue(s) that you may be having supported with photographic evidence. Please include this with any issues you are bringing to our attention.