The terms and conditions set forth here reflect ZDETAILZ's policy with respect to each of its customers. All customers of ZDETAILZ agree to be bound by the terms and conditions set forth below. 

Our philosophy is to offer a stress-free detailing experience for our customers.

Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to ZDETAILZ performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.

These may include low battery, trunk permanently shut, etc…

If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.

ZDETAILZ reserves the right to refuse service.

Appointments

We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.

Pricing varies for each vehicle and is determined by size, package, and condition.

Additional charges may apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes. We will communicate any extra charges before completing the work.

We require a minimum 48 hour notice to change or cancel an appointment.

If you wish to change or cancel your appointment with less than 48 hours notice, a new deposit will be required.

Property Damage

Each customer agrees to indemnify and hold harmless ZDETAILZ, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of ZDETAILZ services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of ZDETAILZ's business may expose me to greater property damage risk, and I hereby assume such risk.

ZDETAILZ will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.

We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.

There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).

Payment

We accept cash and credit/debit cards. Payment is due at the completion of the detail.

Photographs and Video

We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.

Damage/Accidents

Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. ZDETAILZ will approve the body shop and/or vendors before issuing any reimbursement.

If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 3 days.

By submitting a booking request, each customer agrees to indemnify and hold harmless ZDETAILZ, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.