The terms and conditions set forth herein reflect Off The Grid Motorwerks' policy with respect to each of its customers. All customers of Off The Grid Motorwerks agree to be bound by the terms and conditions set forth below.
From one car enthusiast to another, we take great pride in our quality of service and treat your vehicle like it is one of our own.
We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Off The Grid Motorwerks performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the requested service(s), this may include but is not limited to low battery, trunk permanently shut, windows do not roll down, etc..
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let us know prior to your requested service. You will be held responsible for any health and/or safety issues arising from your vehicle.
If the service requested cannot be performed to your vehicle upon arrival due to something out of the control of Off The Grid Motorwerks (i.e. vehicle condition is not what was described/agreed upon, vehicle is unable to start due to key fob issues), you may still be charged the full amount of your scheduled appointment (this includes not being present).
Off The Grid Motorwerks reserves the right to refuse service to anyone.
We require a minimum 24 hours notice to change or cancel an appointment.
A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee).
If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:
- Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Off The Grid Motorwerks to perform the requested service.
- Cancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with Off The Grid Motorwerks representative or is not present during the agreed upon time.
- Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.
Off The Grid Motorwerks reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room, New).
We accept cash and credit cards (3% fee for credit card transactions may apply). Payment is due at the completion of the requested service(s). If payment was made online, your card will not be charged until after completion unless a deposit is required.
There may be an additional charge for Non Sufficient Funds or Returned Payments.
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.
Each customer agrees to indemnify and hold harmless Off The Grid Motorwerks, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Off The Grid Motorwerks services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Off The Grid Motorwerks' business may expose me to greater property damage risk, and I hereby assume such risk.
Off The Grid Motorwerks will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Off The Grid Motorwerks will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the requested service that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule an appointment within 5 days.
Each customer agrees to indemnify and hold harmless Off The Grid Motorwerks, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
Photographs and Video
Off The Grid Motorwerks has your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Ceramic Coating Terms & Conditions
I agree to have Off The Grid Motorwerks apply the XPEL Fusion Plus ceramic coating to my vehicle. I understand that this ceramic coating includes a 4-year Limited Warranty through the manufacturer, not Off The Grid Motorwerks or their partners. I understand that in order to maintain the Limited Warranty, an annual inspection must be performed by a certified XPEL installer within thirty (30) days before or after the date of installation or last service date. A failure to complete the annual inspection within the given time will void the Limited Warranty. As stated in the manufacturer’s disclaimer, the Limited Warranty does not cover defeats caused by:
Failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) or misuse; Damage to the coated surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion; Scratches, scuffs, scrapes, chips to the painted surface; water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered; Damaged caused by collision, accidental damage, vandalism, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, or vehicle manufacturer’ defects, which may be covered under manufactures protection plan; and Areas that have not been re-coated after a paint or body repair.
By declining to have a paint correction performed prior to the ceramic coating application, I understand the scratches and swirls that currently exist will remain and I will not hold OG Motorwerks liable to correct the scratches and swirls after the coating has been applied.
Window Tinting Terms & Conditions
In the state of Arizona, tint should be no darker than 33% on the front two windows. The back side windows and rear windows can be any darkness. Tint darker than 33% on the front two windows can be installed at your discretion and has been made known to you by Off The Grid Motorwerks that it is not Arizona road legal.
In the state of Arizona, non reflective windshield tint is legal to the AS_1 line. If full windshield tint is requested, this can be done at your discretion but has been made known to you by Off The Grid Motorwerks that it is not Arizona road legal.
Off The Grid Motorwerks is not to be held liable if legal action has been taken and is not required to pay any fines including but not limited to, tint darkness and windshield tint placement. If a fine or fix-it-ticket occurs, Off The Grid Motorwerks is not obligated to replace the tint at no cost.
Paint Protection Film Terms & Conditions
I understand that Paint Protection Film is NOT bulletproof. Off The Grid Motorwerks is not liable for any scratches, scrapes, scuffs, chips, or other damages to the film after installation. Any imperfections of the film should be pointed out during pick up inspection before the vehicle leaves the premisis of Off The Grid Motorwerks. If an imperfection is pointed out and occurred due to improper installation, Off The Grid Motorwerks will fix the imperfect area. If any film imperfections are noticed within 48-hours of install, contact Off The Grid Motorwerks to have the area in question inspected. Off The Grid Motorwerks is not liable to fix areas that were damaged due to improper wash techniques, automatic car washes, or other incorrect tools/products used to wash the vehicle.
Additional Terms & Conditions
I hereby authorize Off The Grid Motorwerks to complete the necessary disassembly and services agreed upon, including but not limited to installation of paint protection film, window tint, vinyl wrap, paint correction, and/or ceramic coating.
I hereby give Off The Grid Motorwerks and their employees permission to operate my vehicle within the premises of the business as needed. I will not hold them responsible for loss or damage to vehicle or articles left in vehicle, in case of fire, theft, accident, or any other causes beyond their control.
If I instruct Off The Grid Motorwerks not to perform service on my vehicle after the service has been started, I understand I will be charged for the labor already performed and materials used.
I have removed all unattached personal and valuable articles from said vehicle. I understand Off The Grid Motorwerks will not be held responsible for any belongings left in my vehicle.