The terms and conditions outlined herein pertain to The Embassy Car Care and Ceramic Coatings' policy for its customers. By utilizing the services provided by The Embassy Car Care and Ceramic Coatings, all customers agree to abide by the terms and conditions presented below.
Our guiding principle is to offer our customers a seamless and stress-free detailing experience. We prioritize the meticulous care of your vehicle and pledge not to perform any service that could potentially lead to harm or damage to your vehicle. Before The Embassy Car Care and Ceramic Coatings undertakes any services on your vehicle, you, as the vehicle owner, are required to inform us of any cosmetic or mechanical issues that might hinder us from completing the detail. These could include issues such as a low battery, a trunk that cannot be opened, windows that do not function properly, and so on.
If your vehicle poses a potential threat to our health and safety, please inform us. In the event of any hazardous substances (e.g., needles, drugs, gasoline) being present in the vehicle, you must alert your detail technician prior to the detail. You will be held accountable for any health or safety issues arising from your vehicle.
If circumstances prevent us from detailing your vehicle once you arrive at our location, the full amount of the scheduled appointment will still be charged.
The Embassy Car Care and Ceramic Coatings reserves the right to decline service.
Communication is crucial to ensuring the best possible service. By agreeing to these terms and conditions, you authorize The Embassy Car Care and Ceramic Coatings to send and receive text messages and emails related to appointment scheduling, reminders, updates, and other relevant information. This facilitates efficient communication, enhancing your overall experience. Your contact information will be used solely for communication related to our services, maintaining your privacy. If you have any reservations or wish to opt out of these communication methods, please notify us, and your preferences will be duly respected.
We aim to arrive as close to the scheduled appointment time as possible. However, unexpected situations may disrupt the daily schedule. Our commitment to safety takes precedence over adhering strictly to schedules. In case of schedule changes beyond our control, we will contact you to advise on the revised arrival time.
Pricing varies based on vehicle size, chosen package, and condition. Additional charges apply for extensive stains, excessive pet hair, debris removal, personal item removal, and steam cleaning (if required) due to the additional time involved.
Customers undertake to indemnify and hold harmless The Embassy Car Care and Ceramic Coatings, its owners, employees, and affiliates from any damage, loss, expense, cost, claim, and liability (including legal fees) arising from our services, excluding service-related property damage. The Embassy Car Care and Ceramic Coatings will neither install nor remove car seats or custom equipment unless absolutely necessary and with your approval.
We will neither install nor remove car seats from your vehicle. If you wish to have your car seat cleaned underneath, please ensure its removal prior to your appointment.
We will neither install nor remove custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these items cleaned underneath, please have them removed prior to your appointment.
A minimum notice of 24 hours is required to change or cancel an appointment.
A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.
An appointment refers to one scheduled car. Bookings involving multiple cars will incur multiple cancellation fees. Changing your appointment with less than 24 hours' notice offers you three options:
1. Reschedule your appointment at no additional cost.
2. Cancel your appointment with a cancellation charge.
3. Convert your scheduled appointment to a gift card.
The Embassy Car Care and Ceramic Coatings reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.
It's important to note that there are no guarantees of restoring your vehicle to a specific condition, such as a showroom-new state.
Payment can be made using cash or credit cards and is due upon completion of the detail. If payment was made online, your card will not be charged until after completion, unless a deposit is required.
Non-sufficient funds or returned payment may incur additional charges.
We seek your permission to capture pictures or videos of your vehicle for marketing purposes. These images and videos will not be sold or shared with third parties.
Reimbursement will not be provided for minor cosmetic damage resulting from the detailing process. Reimbursement will be considered for significant damage caused by our gross negligence or willful misconduct. The Embassy Car Care and Ceramic Coatings will approve the body shop and/or vendors before issuing any reimbursement.
If any issues arise after the detail that were not noticed during the final inspection, you must contact us within 24 hours. If necessary, a touch-up detail should be scheduled within 5 days.
Customers commit to indemnifying and holding harmless The Embassy Car Care and Ceramic Coatings, its owners, employees, and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed. These terms and conditions provide clarity about our services and expectations, ensuring a transparent and mutually beneficial experience for both The Embassy Car Care and Ceramic Coatings and its valued customers.
