cThe terms and conditions set forth herein reflect Diamond Detailing Services' policy with respect to each of its customers. All customers of Diamond Detailing Services agree to be bound by the terms and conditions set forth below.nnOur philosophy is to offer a stress-free detailing experience for our customers.nnYour vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Diamond Detailing Services performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.nnThese may include low battery, trunk permanently shut, windows do not roll down, etc…nnIf your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.nnIf your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment (this includes not being present once we arrive).nnDiamond Detailing Services reserves the right to refuse service.nnAppointmentsnWe will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.nnPricing varies for each vehicle and is determined by size, package, and condition.nnAdditional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes.nnProperty DamagenEach customer agrees to indemnify and hold harmless Diamond Detailing Services, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Diamond Detailing Services services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Diamond Detailing Services' business may expose me to greater property damage risk, and I hereby assume such risk.nnDiamond Detailing Services will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.nnWe will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.nnWe will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.nnWe require a minimum 24 hours notice to change or cancel an appointment.nnA hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment.nnAn appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A R500 booking with 5 appointments at R100 each canceled after the approved timeframe can be subject to a R250 cancellation fee).nnIf you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:nnReschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Diamond Detailing Services to perform the detail.nCancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with Diamond Detailing Services representative.nConvert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift.nDiamond Detailing Services reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings.nnThere are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).nnPaymentnWe accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required.nnThere may be an additional