Booking and deposits. A 20% deposit is required to confirm your appointment. The remaining balance is due when your service is completed.
Cancellations and rescheduling. Cancel or reschedule at least 24 hours ahead for a full deposit refund. Changes made less than 24 hours before your appointment keep your deposit as credit toward a future service. If the vehicle isn't available at the scheduled time, the deposit may be kept.
Pricing. Listed prices are for vehicles in normal condition. Heavy soiling, excessive pet hair, sand, mold or biohazards, and larger vehicles may cost extra. We'll tell you about any added charge before starting the extra work.
Vehicle condition. Please tell us before your appointment about any existing damage, mechanical issues, or anything that keeps a door, window or trunk from working. We'll inspect the vehicle before starting, and we may decline any service we believe could damage it.
Results. We do our best, but complete removal of stains, odors, pet hair, sap, tar, scratches and swirls isn't guaranteed. Paint enhancement improves gloss and reduces light defects but doesn't remove deep scratches.
Personal items. Please remove valuables before your appointment. We aren't responsible for items left in the vehicle. We don't remove or reinstall child car seats.
Mobile service. We're fully self-sufficient, so you don't need to provide anything. The vehicle just needs to be parked where we can safely work around it. Arrival times are a window, and weather may require rescheduling.
Ceramic coatings. Coating durability depends on proper care. Annual maintenance is required to keep coating warranties valid. Coated vehicles must be hand washed only. Automatic car washes, including touchless and brush washes, can damage the coating. Please don't accept a complimentary wash from a dealership or service center, and don't let anyone apply wax-based products to your vehicle, as these can interfere with the coating.
